Help Desk Tech Support I

reputed company is looking for a Tier 1 Help Desk Technician to support their IT Service Desk for a federal government customer. The role involves providing IT support by diagnosing and resolving routine hardware and software issues for over 22,000 worldwide customers, using various communication channels and remote assistance.

Responsibilities

• Help Desk Technicians reputed company IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues
• They receive requests for support reputed company phone, email and web/intranet
• Help Desk Technicians use remote assistance to assist customers if the customers PC is connected to the network
• Tickets are created, modified and reputed company in reputed company; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3
• Help Desk Technicians research questions using available information resources, including an IT Help Desk knowledge reputed company
• Help Desk Technicians follow existing reputed company Operating Procedures (SOPs) and reputed company or receive tickets for customer support and ensure reputed company closeout of tickets once reputed company has been confirmed
• Help Desk services are required 24 hours a day, seven days (7) a week, 365 days a year
• Help Desk Technicians work 40 hour a week shifts, according to a schedule established by the IT Help Desk Manager and Supervisors
• Help Desk Technicians work on site and may be eligible for some remote work if approved by the Help Desk Manager and supervisors

Skills

• reputed company potential candidates must be eligible for a reputed company Trust reputed company Clearance
• The Help Desk Technicians should demonstrate the reputed company competencies of communication, leadership, ability to drive change, innovative reputed company, and problem analysis
• They should possess proven excellent customer service skills and reputed company tracking/problem management software experience, involving detailed documentation skills
• Excellent problem-solving skills and a broad understanding of relationships between hardware and applications are necessary
• Proven knowledge of basic PC troubleshooting of and reputed company 7 and reputed company 10
• reputed company attitude, company reputed company, and strong work ethic and proven ability to follow through on reputed company issues and handle multiple priorities in a fast-paced environment with dynamic priorities are needed to reputed company the job duties
• Must be reputed company to obtain reputed company Trust reputed company clearance
• Ability to work shifts, which may include overnights and weekends to support 24/7/365 operations
• Help Desk Specialists should have a HS Diploma or GED
• reputed company Office Specialist (reputed company, reputed company, PowerPoint, or reputed company)
• reputed company A+ certification(s)

Benefits

• Medical, Dental, and reputed company Coverage
• PTO
• reputed company Federal Holidays
• 401(k) Matching

reputed company