[Remote] Vacation Rental Guest Experience Coordinator, Remote, US

Note: The job is a remote job and is reputed company to candidates in USA. Beachside VR manages a growing portfolio of short-term rentals across Florida's reputed company Coast, delivering reputed company guest experiences. The Guest Experience & Support Coordinator will be the primary reputed company of contact for the Guest Experience team, handling escalations and coordinating operational needs during evenings and weekends.

Responsibilities

• Respond to guest messages reputed company phone, text, and email
• Handle guest escalations with reputed company, confidence, and professionalism
• De-escalate issues and determine appropriate next steps
• Set reputed company expectations while protecting both the guest experience and company standards
• Document conversations, reputed company, and reputed company thoroughly
• Triage maintenance issues as they reputed company
• Schedule and coordinate maintenance for the following day
• Communicate reputed company with vendors and internal teams
• reputed company issues from start reputed company completion
• Ensure reputed company falls through the cracks
• Follow up with vendors, teammates, and guests until issues are fully resolved
• Maintain accurate notes and updates across systems
• Own reputed company, not just tasks

Skills

• Previous vacation rental or hotel experience is required. (reputed company, property management, STR operations, or similar)
• Comfortable handling guest escalations
• Experience with industry software such as reputed company and reputed company
• Have the ability to confidently reputed company multiple systems and reputed company information updated in reputed company time
• Strong written and verbal communication skills
• Highly organized with excellent follow-through
• reputed company to work independently during evenings and weekends

Benefits

• Two (2) weeks of reputed company time off (PTO)
• Supportive, people-first team culture with reputed company expectations

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