Customer Service Specialist

Northwestern University is seeking a Facilities Customer Support Specialist to provide excellent customer service to internal and external stakeholders. The role involves processing service requests, ensuring data accuracy, and supporting various programs and procedures within the Facilities department.

Responsibilities

• Provides excellent customer service by phone, email and in-person; Answers questions pertaining to requests, scheduling, job costing, etc.; Serves as a trusted, collaborative resource to the University community
• Conducts daily work task audits; confirms and modifies accuracy of data to ensure successful job cost reconciliation
• Responsible for reviewing all work tasks and adds necessary documentation to ensure efficient tracking of labor
• Ad hoc reporting and assists internal departments with project reconciliation
• Provides event support to schools and units on campus; Assists with scheduling Operations support; Serves as a point-of-contact for general inquiries; Offers event-specific assistance as needed
• Performs other duties as assigned

Skills

• A high school diploma or the equivalent combination of education, training and experience from which comparable skills can be acquired
• Strong ability to organize and manage multiple priorities
• Works effectively in an environment in which the priorities may change daily; adjusts behavior to meet the needs of different people and situations
• Consistently displays accuracy and attention to detail
• Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment
• Strong interpersonal as well as oral and written communication skills. Ability to communicate effectively with faculty, staff, students and other University stakeholders
• Ability to handle multiple tasks and perform typing and routine data entry with speed and accuracy
• Ability to compose, proofread and/or edit letters and documents
• Ability to calculate routine arithmetic
• Strong knowledge of grammatical usage
• Ability to work independently, without major oversight, and utilize good judgment when making decisions. Must also be self-motivated
• Candidate needs to demonstrate professional demeanor
• Ability to compile and analyze data from a problem solving perspective. Also, demonstrate good judgment and decision making related to interpreting data and making recommendations or acting on the analysis of data
• Ability to develop a thorough understanding of University policies and procedures and ability to use sound judgment in applying them to individual situations
• Bachelor's degree in business or related field, or the equivalent combination of education, training and experience from which comparable skills can be acquired
• One to two years' experience in a customer service support role, preferably in an institutional environment
• Training in business practices, accounting or effective communication techniques
• Proficiency with PeopleSoft Financials
• Proficiency with Tableau
• Exceptional customer relationship skills and the ability to establish effective working relationships in a diverse environment

Benefits

• Meaningful, competitive, high-quality health care plans
• Retirement benefits
• Tuition discounts
• Comprehensive programs and services to help you and your family navigate life’s challenges and opportunities
• Flexible work arrangements
• Programs to help you locate and pay for quality, affordable childcare and senior/adult care
• Employee career development
• Variety of tools and resources for continuing your formal education

Company Overview

Company H1B Sponsorship