Personal Injury Case Coordinator

Torticity is a pioneering company in legal technology, revolutionizing the personal injury law sector. They are seeking a Personal Injury Case Coordinator to manage intake, handle inquiries, and support Case Managers by ensuring accurate data entry and communication with claimants.

Responsibilities

• Field incoming calls and messages related to personal injury claims; answer inquiries or escalate to Case Managers
• Open new leads in the case management system and input relevant claimant information
• Collect police reports, review liability, and communicate findings to Case Managers
• Initiate insurance claims and distribute Letters of Representation
• Organize and forward claimant documents to appropriate Case Managers
• Maintain ongoing communication with claimants via phone, email, and text
• Update case statuses and sub-statuses based on new information
• Classify and document case files accurately
• Provide administrative support to Case Managers, including ad-hoc requests
• Perform data entry and maintain databases with accuracy and compliance

Skills

• Minimum 1 years in a personal injury-related role (law firm or bodily injury claims adjusting)
• Knowledge of insurance claims processes, liability review, and dispute handling
• Strong phone communication skills; comfortable with extended call times
• Ability to maintain confidentiality and adhere to HIPAA compliance standards
• Proficiency in Microsoft Office and adaptability to new web-based programs
• Demonstrated ability to work independently and collaboratively in a team setting
• High level of professionalism when handling sensitive information
• Exceptional attention to detail and organizational skills

Benefits

• Access to medical, dental, vision, and other benefits including flexible paid time off.
• 1:1 Coaching and Stretch Assignments early in your career to accelerate growth
• Robust Learning & Development offerings to support your continuous growth
• A talented Peer Network for seasoned talent, providing access to a diverse and expert community
• Work with cutting-edge technology alongside pioneers in the legal tech industry
• Hyper-growth career opportunities with clear paths to advancement
• Access to free therapy sessions and emotional/work-life counseling
• Complimentary Calm subscription to support mental well-being
• Medical, dental, vision, and health insurance coverage
• Life insurance and short/long-term disability insurance
• Flexible Spending Accounts
• Comprehensive support for every unique path to parenthood
• 401k plan
• Employee Assistance Program
• Enjoy a hybrid work schedule, blending on-site collaboration and work-from-home days for staff within a 40-mile radius
• Holiday Pay, including 11 paid holidays
• Flexible PTO and Discretionary Time Off for balance and personal needs

Company Overview