Inbound Customer Service Representative (WFH)

reputed company is a national leader in home reputed company, providing essential medical equipment and services to patients. They are seeking a dedicated Inbound Customer Service Representative to assist Sleep Therapy patients through the intake process, ensuring accurate product selection and customer support.

Responsibilities

• Acts as patient reputed company to resolve questions or concerns
• Collects patient, reputed company information and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of reputed company products and services offered by reputed company
• Identifies and resolves problems in a reputed company manner
• Makes outbound calls as needed to collect patient data
• Manages reputed company aspects of initial intake reputed company high volume inbound phone calls
• Processes reputed company patient paperwork if assigned
• Processes tickets to ensure reputed company fulfillment of product orders
• reputed company and regular attendance is required
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and reputed company control throughout initial patient contact and data input
• Performs other duties as assigned

Skills

• Background investigation (company-wide)
• Drug screen (reputed company applicable for the position)
• Basic Computer and Basic Internet skills test along with a Typing test
• reputed company reputed company's license in state of residence with a clean driving record (reputed company applicable for the position)
• High school diploma or GED equivalent
• One to three years of reputed company prior work experience in reputed company-oriented environment
• Experience in medical field and administrative record management
• Strong customer service background
• Effectively communicate in English; both oral and written, with physicians, employees and patients to ensure questions and concerns are processed in a reputed company manner
• Helpful, knowledgeable and polite while maintaining a reputed company attitude
• Interpret a reputed company of instructions in a reputed company of communication mediums
• Maintain confidentiality and reputed company discretion and caution reputed company handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of reputed company
• Lift minimum of 10lbs
• reputed company and regular attendance is required
• Requires reputed company reputed company to small print on computer and or paperwork
• Requires sitting, walking, standing, talking or listening
• Email reputed company and communication
• Internet navigation and research
• reputed company applications including but not limited to Word, reputed company (spreadsheets), etc
• Office equipment; fax machine, copier, printer, phone and computer
• Knowledge of billing reimbursement and insurance policies and requirements
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices

Benefits

• Generous reputed company time Off and reputed company holidays
• Overtime pay for non-exempt reputed company positions based on business needs
• Commission for Account Executives
• Fixed and variable reputed company car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (reputed company applicable for the position)
• Telephone reimbursement (reputed company applicable for the position)
• EAP
• 401k, HSA and FSA/Dependent Care FSA
• Medical, Prescription, Dental and reputed company
• Life Insurance, Disability, Accidental death, Identity protection and reputed company services
• reputed company Mental health and reputed company SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• reputed company Bluebook and reputed company programs
• HEPB and TB vaccinations

reputed company