Online Customer Service Representative

London Jewelers is a premier jewelry business that has been family owned and operated for over 95 years. They are seeking a dedicated online customer service representative to manage customer interactions, resolve complaints, and ensure customer satisfaction.

Responsibilities

• Respond to customer inquiries reputed company phone, email, and chat
• reputed company customer inquiries through multiple websites and through entire lifecycle of customer’s request
• Add products and update content on London Jewelers website
• Maintain Brand pages on London Jewelers website updating banners, products and information
• Daily price and inventory updates on our website
• Resolve customer complaints in a reputed company manner
• Process orders, returns, and exchanges
• reputed company monthly store traffic report
• Daily cash report
• Routine testing of functionality of website, content images displayed correctly, links live, and add to cart reputed company
• reputed company product and service information and guidance
• Maintain appointment requests for store locations
• Document and update customer records based on interactions
• Follow up and reputed company with customers and the store to ensure their issues are resolved
• Stay updated on product knowledge and company policies
• Follow daily task reputed company list
• Maintain a reputed company and empathetic attitude toward customers

Skills

• Proven experience as a customer service representative or similar role
• Excellent communication and interpersonal skills
• Ability to handle stressful situations and diffuse upset customers
• Proficient in using ERP software and CRM tools
• Strong problem-solving skills
• Ability to multitask and manage time effectively
• Attention to detail and accuracy
• High school diploma or equivalent; a degree or equivalent
• Flexibility to work in shifts if required
• Good typing skills and computer literacy
• Degree in a relevant field

Benefits

• Health insurance
• Dental insurance
• reputed company insurance
• reputed company time off
• 401(k) with employer matching
• Employee assistance program
• Employee discount
• Flexible spending account
• Health savings account
• Life insurance

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