Customer Product Trainer

Thomson Reuters is seeking a versatile and dynamic Customer Education Manager to join our Customer Success team. This role is ideal for legal professionals with a strong background in relationship building, communication, and presentation skills, who are eager to leverage their expertise to drive product adoption and maximize customer satisfaction.

Responsibilities

• Drive product adoption and usage to help customers achieve their expected ROI on Thomson Reuters’ products
• Onboard, train and educate customers on our software, including developing customized training programs to meet specific client needs
• Utilize adult learning principles and engagement techniques during training sessions
• Provide exceptional service and support to law firm and government clients, addressing prompting troubleshooting and assistance requests
• Support revenue retention and growth by partnering with account team partners to uncover customer needs aligned with Thomson Reuters product offerings
• Communicate with internal departments to ensure client needs are met and occasionally assist prospective customers in product trials
• Maintain a high level of expertise in legal and AI-based solutions, customer workflows, product use cases, and industry trends
• Log, update, and maintain activity and customer information within our business systems

Skills

• Juris Doctorate required
• Strong background in relationship building, communication, and presentation skills
• 1-2 years of professional legal experience is preferred
• Experience with legal technology and/or AI-based platforms is preferred
• Strong sales and customer-centric aptitude with a revenue focus
• Excellent oral and written communication and presentation skills
• High degree of professionalism
• Adept at using web-based meeting tools
• Experience in adult training/education and a passion for learning about new technology and software
• A personable, positive attitude with a knack for problem-solving and helping customers
• Enjoy working on cross-functional teams and contributing to outcomes focused on positive customer experiences
• 1-2 years of professional legal experience is preferred
• Experience with legal technology and/or AI-based platforms is preferred

Benefits

• Flexibility & Work-Life Balance
• Career Development and Growth
• Industry Competitive Benefits
• Culture
• Social Impact
• Making a Real-World Impact
• Market competitive health, dental, vision, disability, and life insurance programs
• Competitive 401k plan with company match
• Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Tuition Reimbursement
• Access to Employee Stock Purchase Plan

Company Overview

Company H1B Sponsorship