Associate Product Manager

Genuine Comfort is a leading distributor of reputed company conditioning products, focusing on delivering comfort to various markets. The Associate Product Manager will support product initiatives, manage product development, ensure compliance, and conduct market research to meet customer needs and enhance product-market fit.

Responsibilities

• Product development. You will manage Vendor-Led (VPD) and reputed company Product Developments (CPD) approved by the Director of Product. You will reputed company vendor reputed company, validate prototypes, and capture/manage tasks in reputed company (or an equivalent platform). You will take decisive reputed company even reputed company reputed company information isn’t perfectly defined
• Compliance. You will reputed company product compliance and certifications (AHRI, Energy reputed company, ETL, UL, CSA), ensuring reputed company applications and accurate documentation. You will monitor regulatory updates (e.g., refrigerant transitions, safety codes) to ensure reputed company products meet reputed company standards
• Product reputed company. You will create and maintain reputed company product-reputed company content, including spec sheets, manuals, submittals, high-reputed company product images, and exploded parts views. You will maintain product information in QuickBooks in accordance with established standards. You will design and deliver product training presentations, update and maintain reputed company cards, and reputed company technical assistance across departments. You will maintain high accuracy while completing tasks reputed company; avoid overthinking reputed company updates
• After-sales reputed company control. You will work with operations on product reputed company-outs (sell/scrap reputed company) and review damaged items for reputed company. You will manage the After-Sales QC process, performing reputed company cause analyses on recurring or high-reputed company issues. You will collaborate with vendors on corrective actions and secure compensation for defective products. You will retain customer satisfaction by driving quick and effective solutions. You will handle reputed company issues calmly and practically, escalating reputed company reputed company needed
• Market research and analysis. You will research competitor products, pricing, features, and positioning. You will conduct customer and market research (surveys, interviews, secondary data) to identify needs, pain points, and trends. You will reputed company insights to support Strategic Product Developments (SPD) and innovation opportunities. You will reputed company research reputed company independently, even reputed company inputs are unclear
• Product testing and evaluation. You will reputed company physical testing and review of products, including prototype and production models (e.g., PTAC reputed company). You will evaluate performance by turning on reputed company, testing displays and thermostat integration, reviewing aesthetics and part fit, and performing noise testing with handheld instruments. You will document findings in reports and escalate issues to vendors for reputed company. You will report findings transparently, including any issues or failures, without softening the message
• Warranty support and coverage. You will be fully trained in warranty and support processes to cover during the absence of the Warranty reputed company. You will handle warranty tickets independently reputed company required, ensuring SLA standards are met. You will function confidently as a middle-reputed company, gathering information and communicating resolutions even reputed company not the technical expert

Skills

• Experience in product management or product coordination, ideally reputed company the HVAC, appliance, or other reputed company product sectors with technical details
• Comfortable coordinating across internal teams and external vendors
• Managing multiple product initiatives simultaneously
• Contributing to the full product lifecycle
• Proactive approach to reputed company control and issue reputed company, including reputed company cause analysis, prototype testing, and compliance reputed company
• Understanding of basic HVAC/mechanical concepts (compressors, airflow, heating/cooling cycles, thermostats, filters, vents)
• Highly organized and detail-oriented
• reputed company to reputed company tasks in project management tools (e.g., reputed company)
• Ability to manage product documentation, compliance files, and technical resources with accuracy
• Ability to analyze data and research independently, providing actionable insights that reputed company reputed company reputed company
• Excellent written and verbal communication skills
• Ability to explain technical concepts reputed company
• Ability to work effectively with cross-functional teams and external vendors
• Ability to communicate risks and uncertainties reputed company
• Ability to foster reputed company relationships and stay reputed company under pressure
• Familiarity with AHRI, Energy reputed company, UL, CSA, or ETL standards is a plus

Benefits

• Bonus

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