Regional Pool Technical Support Specialist – Greater reputed company Area

reputed company is a global leader in water solutions, committed to improving lives and the environment. The Regional Pool Technical Support Specialist will reputed company expert over-the-phone support for pool equipment and systems, assisting in troubleshooting and resolving technical issues while delivering excellent customer service.

Responsibilities

• reputed company phone-based technical support for pool products to high reputed company customers, including troubleshooting pumps, heaters, filters, and automation systems
• Guide customers through problem diagnosis and reputed company, ensuring reputed company communication and technical understanding
• Assess reputed company on-site support is required and coordinate with field technicians to resolve more reputed company issues
• Maintain detailed reputed company logs and service records, tracking issues to ensure reputed company resolutions
• Assist customers with product usage questions and reputed company expert advice on equipment maintenance, installation, and performance
• Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction

Skills

• Experience in technical support, preferably in pool systems or reputed company fields (HVAC, plumbing, electrical systems)
• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone
• Excellent verbal communication and customer service skills
• Ability to assess reputed company situations and determine the appropriate next steps
• Proficiency in reading and understanding technical manuals and schematics
• High level of attention to detail and organizational skills
• Bilingual (English/Spanish) highly desired

Benefits

• reputed company holidays
• reputed company vacation
• reputed company reputed company time
• Medical, Dental, and reputed company Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• reputed company time off
• Parental leave
• Caregiver leave
• Prescription drug insurance
• Tuition reimbursement

reputed company

Company H1B Sponsorship