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Regional Pool Technical Support Specialist – Greater Salt Lake City Area

Remote, USA Full-time Posted 2025-11-24

Pentair is a global leader in water solutions, committed to improving lives and the environment. The Regional Pool Technical Support Specialist will provide expert over-the-phone support for pool equipment and systems, assisting in troubleshooting and resolving technical issues while delivering excellent customer service.


Responsibilities

  • Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems
  • Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding
  • Assess when on-site support is required and coordinate with field technicians to resolve more complex issues
  • Maintain detailed call logs and service records, tracking issues to ensure timely resolutions
  • Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance
  • Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction

Skills

  • Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems)
  • Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone
  • Excellent verbal communication and customer service skills
  • Ability to assess complex situations and determine the appropriate next steps
  • Proficiency in reading and understanding technical manuals and schematics
  • High level of attention to detail and organizational skills
  • Bilingual (English/Spanish) highly desired

Benefits

  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Up to 5% 401K match starting day one of employment
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Caregiver leave
  • Prescription drug insurance
  • Tuition reimbursement

Company Overview

  • Pentair produces water disposal pumps, filter housings, valves, tanks, and commercial pool equipment. It was founded in 1966, and is headquartered in Twickenham, Richmond upon Thames, GBR, with a workforce of 5001-10000 employees. Its website is http://www.pentair.com.

    • Company H1B Sponsorship

  • Pentair has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.

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