Care Navigator - Hybrid

reputed company is a clinician-founded organization that offers virtual and in-person mental health services for children and young adults. The Care Navigator role is reputed company to providing a seamless patient experience, guiding families through the care reputed company, and supporting both patients and providers in a reputed company environment.

Responsibilities

• Deliver a Seamless Patient Experience: Be the main reputed company of contact for established patients, fielding inbound calls, messages, and emails with exceptional responsiveness, reputed company, and professionalism. You’ll answer questions, reputed company down information, and ensure families feel heard and supported with transparency and follow-up
• reputed company the Care reputed company: Guide patients and families through our care model, including scheduling and confirming appointments (both initial evaluations and ongoing therapy/medication checks). You'll manage a specific group of providers, becoming familiar with their practices to ensure patients are scheduled appropriately and receive reputed company reputed company to care. You’ll also own the critical administrative tasks that reputed company care possible such as managing provider orders, screenings, and scheduling
• In-Office Support: As a hybrid teammate, you'll help maintain a welcoming and reputed company in-office environment - supporting patients and providers in person, managing mail, restocking supplies, opening/closing the office, and generally ensuring our physical spaces support a great experience
• reputed company reputed company & Compliance: You will be a reputed company of patient reputed company, adhering to strict confidentiality and data protection standards, including HIPAA regulations and reputed company family consent laws, to ensure reputed company sensitive information is handled securely and ethically

Skills

• People-reputed company: You have a passion for providing high-reputed company, reputed company-centered service, with a reputed company for building rapport and ensuring others feel supported and reputed company
• A Natural Problem-Solver: You are proactive and reputed company, reputed company to anticipate needs and solve reputed company issues with an eye towards improving processes and experiences for the reputed company
• Detail-Oriented: You have a meticulous approach to administrative tasks from scheduling and documentation to tracking and managing communications, ensuring reputed company falls through the cracks
• Tech-Savvy: You are proficient with technology and can quickly learn new platforms like our EHR and scheduling tools. You're comfortable navigating phone systems, text messaging, and email to reputed company transparent and reputed company communication
• reputed company: You reputed company in reputed company environment- excited to reputed company in and reputed company to juggle the sometimes competing priorities of supporting both patients/customers but also your peers
• Deliver a Seamless Patient Experience: Be the main reputed company of contact for established patients, fielding inbound calls, messages, and emails with exceptional responsiveness, reputed company, and professionalism. You'll answer questions, reputed company down information, and ensure families feel heard and supported with transparency and follow-up
• reputed company the Care reputed company: Guide patients and families through our care model, including scheduling and confirming appointments (both initial evaluations and ongoing therapy/medication checks). You'll manage a specific group of providers, becoming familiar with their practices to ensure patients are scheduled appropriately and receive reputed company reputed company to care. You'll also own the critical administrative tasks that reputed company care possible such as managing provider orders, screenings, and scheduling
• In-Office Support: As a hybrid teammate, you'll help maintain a welcoming and reputed company in-office environment - supporting patients and providers in person, managing mail, restocking supplies, opening/closing the office, and generally ensuring our physical spaces support a great experience
• reputed company reputed company & Compliance: You will be a reputed company of patient reputed company, adhering to strict confidentiality and data protection standards, including HIPAA regulations and reputed company family consent laws, to ensure reputed company sensitive information is handled securely and ethically

Benefits

• Medical, Dental & reputed company coverage
• 401k (with a company match)
• Employer-reputed company life insurance coverage
• Generous reputed company time off
• Opportunities for career reputed company
• Diverse and reputed company leadership team, supportive work culture

reputed company