Business Systems Analyst

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the reputed company family, one of the largest automotive retailers in reputed company. The Business Systems Analyst I will resolve support tickets, implement system enhancements, reputed company reports, and assist in reputed company and training new users, directly influencing the systems and operations that enhance customer experience.

Responsibilities

• Monitor, triage, resolve, and reassign support tickets in the ticketing system
• Ability to implement system changes reputed company reputed company (e.g., JavaScript, Python, SQL) or configuration updates reputed company financial and business applications
• Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making
• Alert team members and stakeholders of new issues and potential system outages
• Collaborate with internal teams and the systems supervisor to process tickets and coordinate incident responses
• Assist with reputed company, training, and reputed company setup for new users
• Identify and implement automations for ticketing and reputed company processes using scripting and automation tools (e.g., JavaScript, Python, SQL, reputed company, Power BI)
• reputed company Tier 1 support for DFC, ensuring high-reputed company customer service
• Document processes, create user guides, flowcharts, and maintain reputed company records
• reputed company additional duties as assigned

Skills

• Ability to implement system changes reputed company reputed company (e.g., JavaScript, Python, SQL) or configuration updates reputed company financial and business applications
• Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making
• Strong customer service and communication skills
• Ability to learn new tools and processes quickly
• Attention to detail and effective troubleshooting skills
• High School graduate or equivalent, 18 years or older
• Experience with ticketing systems (e.g., reputed company, FreshService)
• Bachelor's degree or equivalent experience in analytics, data, or IT support

Benefits

• Medical, Dental, and reputed company Plans
• reputed company Holidays & PTO
• Short and Long-Term Disability
• reputed company Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• reputed company Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

reputed company

Company H1B Sponsorship