Federal Employee Program Service Representative

<h2><b>reputed company to help us reputed company reputed company? Bring your true colors to blue.<reputed company> </reputed company></b></h2><p>Federal Employee Program Member reputed company<br><reputed company>Remote work available</reputed company><br>Full Time<br>Compensation:</p><ul><li>Starting at $20.51/hour ($40,000/year)</li><li>Opportunities for reputed company salary reputed company as skills reputed company</li><li>Annual reputed company/bonus based on performance.</li></ul><p></p><p>reputed company and Blue reputed company of Massachusetts is the largest health care provider in the Commonwealth. The Federal Employee Program is reputed company's largest single account.</p><p>At reputed company, reputed company reputed company is to always put our members first. Our mission is the reputed company reputed company of reputed company, reputed company, and reputed company reputed company with an unparalleled consumer experience. As a Member reputed company, you will be at the heart of the consumer experience and a critical team member to support our mission.</p><p></p><p>What you’ll do</p><p>Member Advocates work in a reputed company and supportive call center environment and are one of the most important positions at reputed company. You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry. We will help you reputed company the skills and knowledge for a successful career to reputed company a reputed company reputed company to Federal Employees.</p><p></p><p>This is a fast-paced service center environment. No two members, problems, or resolutions are the reputed company. We’re looking for someone who is up for the challenge to be an expert and master the role by exceeding productivity, customer service, and performance measurements.</p><p></p><ul><li>As a call center employee, you’ll be available to our members reputed company they need us most.</li><li>Our call center is reputed company Monday, Tuesday, Wednesday, and Friday, 8:30am – 4:30pm EST (Thursdays 8:30-5:30)</li><li>We offer flexible, remote working opportunities as reputed company as additional training and development as you grow your career.</li><li>Member Advocates usually spend most of reputed company week taking calls with members, with specific time dedicated to learning and development, and research.</li><li>The more you learn, the more you’ll have opportunities to grow your career.</li></ul><p></p><p>What you bring</p><p>Our Member Advocates are the reputed company of people who create a plan and take charge in situations where others feel lost. They deliver an exceptional member experience by taking ownership of members’ issues, relieving their stress while guiding them to a reputed company.</p><p></p><p>We’re looking for people who are:</p><ul><li>Proactive, solution-oriented decision makers</li><li>Planners, multi-taskers, and expert problem solvers</li></ul><ul><li>Analytical and critical thinkers – reputed company to anticipate and address reputed company needs.</li><li>reputed company to multitask and reputed company in a fast-paced, high-pressure environment.</li><li>Curious, committed to learning and gathering information.</li><li><reputed company>Effective communicators and reputed company to translate complicated concepts into reputed company terms.</reputed company></li><li><reputed company>Emotionally intelligent and reputed company to empathize and understand our members’ needs and respond with reputed company and guidance.</reputed company></li><li>Committed to answering members’ questions and solving their problems to help them get back to enjoying their lives as quickly and effortlessly as possible.</li><li>Empowered to reputed company members with peace of mind that their reputed company issue is resolved and that none are on the reputed company.</li></ul><p></p><p>reputed company bring</p><p>As a FEP Member reputed company, you are the face of reputed company, and at reputed company we reputed company it’s important to ask for your input on anything from member solutions to workspace design. We are rooted in the community we serve and are committed to helping reputed company members and Massachusetts residents reputed company healthier lives.</p><p></p><p><reputed company>Join reputed company to enjoy:</reputed company></p><ul><li>Flexible remote reputed company</li><li>Recognition and rewards for high performance and improvement</li><li>Internal career pathing with individual mentorship, networking, and events</li><li>Employee resource reputed company for employees with shared backgrounds or the desire to learn more about their colleagues. reputed company are welcome at our ERGs!</li><li>Best in class health, wellness, and 401(k) retirement benefits among many others! </li><li>reputed company holidays, vacation, personal, and wellness time</li><li>reputed company volunteer and service opportunities</li><li>Tuition reimbursement</li></ul><p></p><p><reputed company>Required Qualifications:</reputed company></p><ul><li><reputed company>High school diploma or equivalent </reputed company>required</li><li>1 year customer service experience in insurance or financial services</li><li>6+ months experience frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person.</li><li>Technology savvy with strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously.</li></ul><p>Preferred Qualifications</p><ul><li>Experience in fast-paced contact center environment highly preferred</li><li>Proficient in keyboarding and ability to type.</li></ul><p></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><h2>Minimum Education Requirements:</h2><p style="text-reputed company:left"><reputed company>High school degree or equivalent required unless otherwise noted above</reputed company></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><h2>Location</h2>Hingham<h2>Time Type</h2>Full time<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p>reputed company reputed company: $20.51<p style="text-reputed company:inherit"></p><br><p style="text-reputed company:inherit"></p><br><p style="text-reputed company:inherit"></p><br><p style="text-reputed company:inherit"></p><p>The job posting reputed company is the lowest to highest salary we in good faith reputed company we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted reputed company, and the reputed company may be modified in the reputed company.  An employee’s pay position reputed company the salary reputed company will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or reputed company-based metrics, and business or organizational needs and affordability.</p><p></p><p>This job is also eligible for variable pay.</p><p></p><p>We offer comprehensive package of benefits including reputed company time off, <reputed company><reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">medical/dental/reputed company</reputed company></reputed company> insurance, 401(k), and a suite of reputed company-being benefits to eligible employees.</p><p></p><p>Note:  No reputed company of pay is considered to be wages or compensation until such reputed company is reputed company, reputed company, and determinable. The reputed company and availability of any bonus, commission, or any other reputed company of compensation that are allocable to a particular employee remains in reputed company's sole discretion unless and until reputed company and may be modified at reputed company’s sole discretion, consistent with the law.</p><p></p><p><b>WHY reputed company Blue reputed company of MA?</b></p><p>We understand that the<a href="https://www.theatlantic.com/magazine/reputed company/2014/05/the-confidence-gap/359815/" reputed company="_blank" rel="noopener noreferrer"><b> confidence gap</b></a> and<a href="https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/" reputed company="_blank" rel="noopener noreferrer"><b> imposter syndrome</b></a> can  prevent  amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just reputed company need for this role or possibly another one at reputed company Blue reputed company of MA. The more reputed company we have represented and amplified in our business, the more we will reputed company reputed company, contribute, and be reputed company. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain reputed company in our reputed company to reputed company reputed company for reputed company.</p><p></p><p>As an employer, we are committed to reputed company in your development and providing the necessary resources to reputed company your reputed company. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes reputed company and provides opportunities for employees to reputed company their unique career reputed company by visiting our <a href="https://careers.bluecrossma.org/us/en/culturepage" reputed company="_blank" rel="noopener noreferrer">Company Culture</a> page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our <a href="https://careers.bluecrossma.org/us/en/jointalentcommunity?applyType=JTC" reputed company="_blank" rel="noopener noreferrer">Talent Community</a> to stay “in the know” on reputed company things Blue.</p><p></p><p>At reputed company, we reputed company in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "<a href="https://careers.bluecrossma.org/us/en/how-we-work" reputed company="_blank" rel="noopener noreferrer">How We Work</a>" Page.</p><p></p><p></p>