Experienced Customer Service Representative – Remote Work Opportunity in Pennsylvania for Compassionate and Detail-Oriented Individuals

Introduction to arenaflex

At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle underscores our commitment to delivering enhanced, human-centric health care in a rapidly evolving world. Our brand, with heart at its core, conveys a personal message that emphasizes the importance of how we deliver our services, not just what we deliver. As a leader in the health care industry, arenaflex is dedicated to transforming the way health care is provided, making it more personal, convenient, and affordable for all.

Our Culture and Values

Our Heart At Work Behaviors support this purpose and empower every team member to play a vital role in shaping our culture and driving innovation. We believe that by working together, we can create a better future for our patients, customers, and communities. If you are passionate about making a difference in the lives of others and are committed to delivering exceptional customer service, we invite you to join our team at arenaflex.

Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our Specialty Mail Order Pharmacy team. As a remote worker based in Pennsylvania, you will provide telephone support to patients receiving life-sustaining specialty drug therapy. This exciting opportunity requires a unique blend of technical skills, attention to detail, and exceptional communication abilities. If you thrive in fast-paced environments and are dedicated to providing genuine care to patients and customers, we encourage you to apply for this rewarding role.

Key Responsibilities

• Provide overall coordination and processing of new patient medication orders and reorders, including verifying and revivifying benefits.
• Assist patients with translating and entering new or refill prescriptions into the pharmacy information system.
• Communicate and collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues.
• Demonstrate superb communication skills to effectively interact with insurance companies, patients, and internal partners, ensuring timely processing of specialty medications and meeting financial and clinical expectations.
• Work collaboratively with cross-functional teams to resolve complex customer issues and provide exceptional patient care.

Requirements and Qualifications

To be successful in this role, you will need:

• At least one year of experience in a customer service role, handling and resolving complex customer needs over the phone.
• One year of work experience with Windows-based applications, including Microsoft Office, internet navigation, and email applications.
• One year of computer keyboarding experience, with strong skills and aptitude.
• A verifiable high school diploma or equivalent.

Preferred qualifications include:

• Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology.

Skills and Competencies

To excel in this role, you will need to possess:

• Exceptional communication and interpersonal skills, with the ability to empathize with patients and customers.
• Strong problem-solving and analytical skills, with attention to detail and ability to resolve complex issues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong technical skills, including proficiency in Windows-based applications and ability to learn new systems.
• A patient-centric approach, with a commitment to delivering exceptional customer service and care.

Career Growth and Development

At arenaflex, we are committed to supporting the growth and development of our team members. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to ensure your success in the role.
• Ongoing training and development opportunities to enhance your skills and knowledge.
• Career advancement opportunities, with potential for growth into leadership roles.
• Recognition and reward programs to acknowledge your contributions and achievements.

Work Environment and Culture

At arenaflex, we pride ourselves on our positive and inclusive work environment. As a remote worker, you will be part of a dynamic and supportive team, with opportunities to collaborate and connect with colleagues across the organization. Our culture is built on a foundation of respect, empathy, and compassion, and we are committed to creating a workplace where everyone feels valued and empowered to succeed.

Compensation and Benefits

We offer a competitive compensation package, with a pay range of $17.00 - $28.45 per hour. In addition to your base salary, you will be eligible for a range of benefits, including:

• Comprehensive medical, dental, and vision benefits.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan and short-term and long-term disability benefits.
• Well-being programs, education assistance, and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Conclusion

If you are a compassionate and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you will play a vital role in supporting our patients and customers, and will be part of a dynamic and supportive team that is dedicated to making a difference in the lives of others. Apply now to join our team and start your journey with arenaflex today!