Experienced Data Entry and Customer Support Specialist – Remote Work Opportunity with arenaflex for Enthusiastic and Detail-Oriented Individuals

Introduction to arenaflex

arenaflex is a pioneering entertainment and innovation leader, driven by the passion to continuously evolve and push the boundaries of what is possible. Our commitment to creating and delivering exceptional experiences is at the heart of everything we do. We are dedicated to making a lasting impact on the lives of our visitors, and we're always looking for innovative ways to enhance these experiences. As a remote Data Entry and Customer Support Specialist, you will have the unique opportunity to be part of the arenaflex family from the comfort of your own home, with no prior experience necessary – just a passion for customer service and a love for all things arenaflex!

Job Overview

In this role, you will be responsible for supporting the creation, implementation, and maintenance of data analysis and improvement of AI (ML) models for our attractions. You will work closely with internal partners to deliver elite visitor experiences with interactive and data-driven systems across arenaflex Encounters (DX). As a Key Information Researcher, you will report to Attractions Functional Innovation and play a vital role in driving business growth and improvement through data-driven insights.

Key Responsibilities

• Encourage and develop associations with colleagues, provide idea management, and demonstrate influence by driving activities to the end efficiently and effectively
• Engage with research and colleagues, assist with driving ML strategies, and identify areas where business problems can be solved creatively by applying ML
• Lead and collaborate with different specialists and data researchers to implement and successfully scale ML solutions to create magical experiences for our visitors and push the limits of functional objectives
• Drive innovation, proof of concepts, technology cash drives, and customer interactions that lead to growing top-tier AI platforms
• Manage functional support and maintenance of ML-related products and services delivered by the team
• Build standard procedures used in daily operations and work with specialty units to design, plan, and execute large-scale projects in the AI space
• Productionize ML algorithms in predictive analytics, classification, image recognition, NLP, anomaly detection, and more, and evaluate their performance on real-world data sets
• Collaborate with different teams to achieve goals in improving system performance and coordinate with existing software practices that generate effective code, including automated testing, continuous integration, code style consistency, and code reviews

Essential Qualifications and Abilities

To be successful in this role, you will need:

• 2+ years of expertise in Python and predictive modeling experiences, such as TensorFlow, SparkMLib, PySpark, Light, MXNet, and more
• 2+ years of master-level experience in cloud platforms like AWS and GCP
• Proficiency in SDLC, QA cycles, and Article-Oriented Programming Design Patterns
• Master-level experience in structured and unstructured data (i.e., images, video, text, audio, etc.) and SQL relational and non-relational databases
• 2+ years of experience with Wind stream or another data workflow management tool
• Experience with version control software, such as GitHub and GitLab, Model Operations, and CI/CD pipelines
• Experience in driving discovery processes with partners to identify business requirements and the expected outcome, strong communication skills, and determination to complete tasks
• Solid systems integration architecture skills, capable of transforming new tech into business solutions

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience with Docker
• Experience with control systems
• Experience with Kubernetes
• Experience with cloud solutions in GCP or another cloud platform
• Experience with Atlassian Tools like Jira and Confluence
• Experience with Agile development techniques
• Experience with automated testing, continuous integration, and continuous development
• Experience with data visualization and data monitoring tools (e.g., Splunk, Plotly, Tableau)
• Experience with sound analysis
• Experience with text analysis

Education

A Master's of Science in Data Science, Statistics, Programming, Computer Engineering, Computer Science, or a similar technical background is required. A Ph.D. in Data Science, Statistics, Programming, Computer Engineering, Computer Science, or a similar technical background is preferred.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Data Entry and Customer Support Specialist, you will have access to a wide range of training and development opportunities, including:

• Professional development programs to enhance your skills and knowledge
• Opportunities to work on high-impact projects and collaborate with cross-functional teams
• Access to cutting-edge technology and tools to stay up-to-date with industry trends
• A supportive and inclusive work environment that encourages innovation and creativity

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We are committed to creating a work environment that is supportive, inclusive, and respectful of all employees. As a remote Data Entry and Customer Support Specialist, you will be part of a global team that is passionate about delivering exceptional experiences to our visitors.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks. As a remote employee, you will also have access to a range of benefits, including:

• Flexible working hours and remote work arrangements
• Access to cutting-edge technology and tools
• Opportunities for professional development and growth
• A supportive and inclusive work environment

Conclusion

If you are a motivated and detail-oriented individual with a passion for customer service and a love for all things arenaflex, we encourage you to apply for this exciting opportunity. As a Data Entry and Customer Support Specialist, you will be part of a dynamic and innovative team that is dedicated to delivering exceptional experiences to our visitors. Don't miss out on this chance to join the arenaflex family and take your career to the next level. Apply now and become part of a team that is shaping the future of entertainment and innovation!