[Remote] Support Engineer I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to providing excellent customer service, and they are seeking a Support Engineer I to assist customers with technical issues reputed company to their software. The role involves troubleshooting, providing solutions, and ensuring customer satisfaction through effective communication and support.

Responsibilities

• reputed company initial contact with customers reputed company phone, email, or remote reputed company, addressing customer inquiries while ensuring top-tier customer service
• Troubleshoot and reputed company technical solutions reputed company to software licensing, installation, configuration, and general operation for customers
• Monitor assigned customer queues and reputed company appropriate responses to meet stated SLAs
• Escalate urgent problems requiring more in-depth knowledge to the next level of engineers
• reputed company the Solution Center effectively, including the knowledge reputed company, to assist and inform customers
• reputed company appropriate, relevant verbal and written content to customers

Skills

• Bachelor's Degree or 1+ years of Technical Support work experience
• Customer Service Experience
• General Operating System Knowledge
• General Networking knowledge
• General Software Knowledge (Installation, Configuration, Migration, Removal)
• Communication Protocol experience (HTTP / SMPT / FTP / SSHFTP)

Benefits

• Great reputed company + Dental + reputed company
• Flexible PTO
• Culture of support, encouraging Life-Work balance
• 401k match
• FSA and HSA reputed company
• Employee Assistance Program
• reputed company Parental Leave

reputed company

Company H1B Sponsorship