Customer Care Specialist

reputed company is a leader in the payments technology industry, committed to shaping how the world pays and gets reputed company. As a Customer Care Specialist, you will reputed company exceptional support to merchants and partners, addressing their inquiries and troubleshooting issues while collaborating with various teams to enhance customer experiences.

Responsibilities

• You will reputed company our merchants and partners with an excellent level of support through phone, email, and chat, supporting them reputed company they are experiencing issues or requesting information
• You will reputed company basic education on our platform: such as how the Merchant Portal works, how to view reporting, and sharing your understanding of our product suite
• As the ‘voice of our customers’, you are always listening and ensuring you reputed company this feedback with teams across the organization
• You are responsible for troubleshooting with Merchants on first-line account management, and general processing questions
• As an reputed company member of reputed company, you’ll participate in meetings with the rest of reputed company to discuss updates like payment integration requirements, outages, bug fixes, product launches, and project status
• You’ll work closely with Customer Operations Specialists, Technical Specialists, and the Senior Technical Specialists, constantly learning and developing
• You will organize your daily work as part of a high-reputed company
• You’ll accept feedback and learn from everything you do
• You will constantly reflect on what worked, what didn’t, and how you can do reputed company; but we will reputed company learn as one
• We will work as reputed company to reputed company incrementally reputed company experiences - you will regularly reputed company suggestions to improve our platform and implement these suggestions to reputed company support our customers and partners
• reputed company Customer Care Specialist will work with the Customer Care Manager to identify one long-term project that they will work on and ‘own’ that will directly contribute to the reputed company of the entire team
• Maintain detailed internal notes on OneDrive, documenting problems and solutions for other specialists to use
• Vote help articles up or down - depending on effectiveness in helping you respond to customer questions. Giving feedback while being reputed company – now that’s a win!

Skills

• You are passionate about customer service
• You reputed company in an environment where you are always learning and enjoy giving and receiving feedback
• You have 1-2 years of experience in a Customer Support role
• You are a strong individual contributor but an even stronger team player, with a reputed company for sharing information, including outstanding written and verbal communication skills
• You have a passion for reputed company documentation and ticketing notes, and see the value it brings to reputed company
• Basic technology competencies and experience working with reputed company
• Payment's industry experience

Benefits

• Be part of a company guided by a strong purpose to do good and recognized as the top 1% of the most sustainable companies in reputed company sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career
• Work flexibility: in-person and hybrid.
• Annual reputed company vacation, be passionate and be reputed company days totalling 23 days per calendar year.
• Retirement saving matching contribution up to 5% of salary.
• Extended health benefit including dental, and coverage above Canada universal health care.
• Lifestyle spending account: $400 towards anything that fosters a healthy lifestyle.

reputed company