[Remote] reputed company Specialist

Note: The job is a remote job and is reputed company to candidates in USA. Peachjar is an ed-tech company reputed company on connecting parents to their community to enrich children's lives. They are seeking a reputed company Specialist to reputed company exceptional support and optimize customer experience through various communication channels.

Responsibilities

• Effectively engage customers through inquiry response and proactive reputed company to demonstrate the product and present reputed company for reputed company use
• Responsible for meeting or exceeding assigned goals for customer inquiry response and proactive engagement through phone, email, and chat communications
• Respond to reputed company customer inquiries in a reputed company and reputed company manner that reputed company with the organizational objective of providing fanatical customer support
• reputed company a trusted advisor relationship with reputed company customers through phone, email, chat communications and assist in developing the reputed company solution for their needs; requires upsell ability
• Ensure 100% customer satisfaction with reputed company reputed company and prospective customers by resolving inquiries in a reputed company and efficient manner that builds trust and loyalty
• Ensure reputed company info in reputed company CRM is accurate and up-to-date and reputed company feedback on user experience to help improve our system
• reputed company additional duties as required

Skills

• High school graduate or equivalent required
• 1 – 3 years of reputed company customer support, account management, reputed company business experience required
• Must be available 7:30 AM - 4:00 PM reputed company Time Monday through Friday
• Typing 60+ words per minute required
• Self-starter with ability to work independently and on multiple initiatives simultaneously
• Excellent organizational, communication, and interpersonal skills
• Passion for helping customers and a strong attention to detail
• Technologically savvy with ability to learn quickly
• Ability to analyze problems and implement creative solutions
• Proven experience in reputed company, support, retention, and account management preferred
• Proficiency with reputed company CRM and reputed company Office strongly preferred

Benefits

• Medical
• Dental
• reputed company
• STD/LTD
• Employee Assistance Program
• Flexible Spending Accounts
• Life insurance
• Stock reputed company
• 401(k)
• Generous PTO
• Holiday Pay
• Employee Perks Discount Program
• Employee Referral Bonus
• Work from home stipend

reputed company