Field Property Large Loss Contents Adjuster - San Diego, CA

Allstate is a company dedicated to protecting families and their belongings from uncertainties. They are seeking a Field Property Large Loss Contents Adjuster who will handle claims, conduct coverage investigations, and negotiate settlements while providing empathetic customer service.

Responsibilities

• You will be traveling to customer’s home and handling claims virtually
• Handle escalated claims files that have complex contents
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly
• You will be on site inspecting as well as using advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate
• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner
• Negotiate claim settlements with customers in accordance with business unit standard methodologies
• Coordinate with structure adjusters to ensure holistic handling of the claim file
• Use data and analytics to tell a story and influence decision making
• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always
• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations
• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim

Skills

• Must have a valid driver's license
• Have prior experience using estimating software like Xactimate for complex contents estimating, preferred
• Previous experience handling property insurance claims, preferred
• Value providing an effortless customer service experience
• You enjoy the ability to work independently starting your day from home
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions
• Are organized and able to multi-task in a fast-paced environment
• Are known for clear and professional communication – both written and verbal

Benefits

• Company Car
• Mileage reimbursements for personal vehicle usage during work

Company Overview