[Remote] Credit Balance Specialist (Remote US)

Note: The job is a remote job and is open to candidates in USA. TREND Health Partners is a tech-enabled payment integrity company focused on improving access to healthcare through collaboration between payers and providers. The Credit Balance Specialist is responsible for screening credit balance accounts, ensuring timely reviews, resolving straightforward credit issues, and preparing documentation for provider approval.

Responsibilities

• Confirm account details and financial transactions in assigned Provider patient accounting system and other supporting applications
• Review and reverse invalid adjustments to clear credit balances
• Accurately provide detailed resolutions and/or impediments to resolve assigned credit balances
• Review/Respond to system (TRENDAnalyze) rejections in a timely manner (max 48 hours)
• Review/Respond to QA Rejections in a timely manner (max 48 hours)
• Manage accounts receivable to obtain closure on identified Client overpayments in a timely manner, and capture follow-up notes on the Provider Submission, as applicable
• Prepare required documentation for provider approval on identified overpayments, as applicable
• Escalate to leadership any situation outside the employee's control that could adversely impact the business relationship

Skills

• High School Diploma
• Knowledge of administrative procedures and systems such as word processing, managing files and records, and workplace terminology
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Ability to concentrate on a task over a period of time without being distracted
• Skilled in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Ability to read and understand information and ideas presented in writing
• Knowledge and experience in Revenue Cycle or Patient Accounting
• Technical proficiency with Microsoft Excel

Benefits

• Health insurance
• A 401(k) plan with employer match
• Paid parental leave
• And more

Company Overview