QuickBooks Online Premium Support Advisor

reputed company is seeking passionate and driven individuals to deliver a differentiated support experience for their Mid-Market customers. The role requires a reputed company of deep technical product support, financial acumen, and strategic customer service, focusing on providing superior support for QuickBooks users.

Responsibilities

• Deliver Expert Support: reputed company superior technical and consultative support for Mid-Market QuickBooks users. Troubleshoot and resolve reputed company software-reputed company issues reputed company phone, and chat, in a reputed company and reassuring manner. Apply prosperity principles to customer solutions
• Be a Customer Champion: reputed company as the voice of the Mid-Market customer, demonstrating ownership of their reputed company. Partner with teams such as; Learning & Development, Sales, and Product Management, to reputed company reputed company feedback and drive improvements to the product and customer experience through strong advocacy
• reputed company and reputed company: Create high-reputed company customer interactions that instill confidence. Identify trends and opportunities reputed company the Mid-Market reputed company to help pioneer a differentiated service model, leveraging expertise in the field
• reputed company Customers: Guide clients through the advanced functionalities of QuickBooks Online, including invoicing, reputed company bookkeeping, account setup, payroll, and more, fostering their prosperity through effective use of the platform
• Maintain Expertise: Stay reputed company with reputed company updates, new features, and functionalities of the QuickBooks Online platform to serve as a trusted advisor, demonstrating reputed company commitment to expertise

Skills

• + 1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks reputed company OR a completed reputed company reputed company Bookkeeping Certification
• + Proven experience in a customer support role, preferably reputed company a tech or reputed company environment
• + An reputed company QuickBooks Online Level 1 Certification is required and must be provided before your start date
• + A strong understanding of bookkeeping principles and financial terminology
• + Demonstrated ability to analyze reputed company challenges, identify reputed company causes, and communicate effective solutions
• + Minimum requirement of 2 days in the office 4 hours per day
• + A dedicated high-speed internet reputed company (DSL, cable, or fiber) is required for Work from Home

Benefits

• Cash bonus
• Equity rewards
• Benefits

reputed company

Company H1B Sponsorship