Strategic Account Manager

eClinicalWorks is a leader in healthcare IT, providing cloud-based EHR/PRM solutions. The Strategic Account Manager will act as a focal point for client relationships, ensuring the healthcare IT platform is current and managing client satisfaction and retention.

Responsibilities

• Initiate and manage project plans for upgrading eClinicalWorks and healow Product suite, and components such as Database, Tomcat, Drug
• Ensuring clients are on the latest versions of eClinicalWorks and healow Product suite, and components such as Database, Tomcat, Drug
• Manage assigned client/s accounts, and act as a backup - as needed
• Maintain product (eClinicalWorks & healow product suite) knowledge and demonstrate product (eClinicalWorks & healow product suite) knowledge to clients
• Keeping abreast of Healthcare IT Industry knowledge
• Responsible for on-site client visits or conferences, if applicable
• Report any incidents related to HIPAA, Patient Safety, Regulatory and Certification, Security & Privacy instances on a timely basis
• Record and respond timely to client feedback
• Plan deployment of any critical patient safety or regulatory patches
• Complete and maintain all patient safety, regulatory and compliance trainings on time
• Completion of all required SAM Department trainings
• Reviewing and actioning the feedback received from customers through PSR - (Periodic Service Review), as applicable
• Perform other duties as assigned

Skills

• Bachelor's Degree required
• 1 year of client management experience
• 1 year of conflict management experience
• Ability to travel up to 20% of the time
• Adheres to all company policies and mandatory compliance protocols as required by eCW
• Strategic thinking and planning
• Critical and analytical thinking skills
• Effective Management and Delegation
• Ability to identify operational problems and drive monitoring, alerting and solutions to include recovery and procedures
• Ability to multi-task
• Planning, Forecasting, Tools and Time Management Skills
• Ability to provide timely and constructive feedback and evaluation on projects
• Project Management skills
• Effective communication skills - Oral and Written
• Good presentation skills
• Conflict Management Skills (External/Internal)
• Basic understanding of operating systems platforms and connectivity tools such as LogMeIn, webbed, zoom, MS Teams
• Basic knowledge of technology components such as - Java/Tomcat structure and databases
• Effective Problem-Solving Skills
• Ability to identify risks and gaps along with mitigation plan
• Knowledge and effective understanding of tools such as JIRA and Microsoft Office Suite
• Ability to adapt to new processes and technologies
• Master's Degree preferred

Benefits

• Eighteen days of Paid Time Off per year which scales based on tenure
• Nine Paid Holidays and one Floating Holiday
• Insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment
• 401(k) plan with a Company safe harbor contribution
• Flexible Spending Account for Health Care and Dependent Care for eligible employees
• Limited personal leave
• Additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment
• Annual discretionary bonus for eligible employees

Company Overview

Company H1B Sponsorship