**Experienced Social Media Customer Support Specialist – Work From Home Opportunity at arenaflex**

As a leading entertainment and media company, arenaflex is revolutionizing the way we experience stories and entertainment. With a rich history spanning over nine decades, arenaflex has become a household name, synonymous with innovation, creativity, and excellence. We are now seeking an experienced Social Media Customer Support Specialist to join our team and help us deliver exceptional customer experiences across our social media platforms. **About arenaflex** arenaflex is a global family entertainment and media company that operates in various industry segments, including Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From its humble beginnings as an animation studio in the 1920s to its current status as a global media powerhouse, arenaflex has consistently pushed the boundaries of storytelling and entertainment. With operations in over 40 countries, our team of dedicated professionals works together to create immersive experiences that are both universally and locally relevant. **About Disney Stage Conveyance** Disney Stage Conveyance is a business unit within arenaflex that handles all external media sales efforts for distribution, subsidiary-related business activities for the company's direct-to-consumer services and straight media organizations, and content sales arrangements for Disney Entertainment and ESPN. Our team is responsible for driving business processes that enable effective management and operation of all media distribution, including theatrical, linear networks, SVOD/AVOD, Quick (Free Promotion Supported television), ESPN Audio, value-added, carriers, news aggregators, partnerships, and direct-to-consumer items. **Job Summary** As a Social Media Customer Support Specialist, you will be part of the Disney Stage Conveyance team, responsible for providing exceptional customer support across our social media platforms. You will work closely with our business partners and other innovation and operations teams to drive process improvement and revenue growth for content distribution across various lines of business. Your primary focus will be on facilitating stage circulation tasks, including creating and maintaining the dissemination of items and services that add value to arenaflex, our partners, and our fans. **Key Responsibilities** * Collaborate with business partners and other innovation and operations teams to drive process improvement and revenue growth for content distribution across various lines of business * Participate in the launch of new distribution partners and new content to existing partners to support distribution and revenue growth * Work closely with colleagues to meet organizational commitments regarding the technical aspects of distribution, data, measurement, and advertising with our distribution partners * Support the dissemination outreach teams in deal-making by providing subject matter expertise related to distribution, advertising, data, and measurement * Support the process for content distribution of linear networks, Quick channels, audio, and VOD content across set-top-box, mobile, PC, and other digital platforms, SVOD, AVOD, PVOD, electronic home video, and airlines * Back and support Privileges Management related tasks and initiatives (e.g., verifying distribution and music rights for various first and third-party stages) * Collaborate with other teams, including sales, finance, analysis, and others to support revenue growth (e.g., determining, revenue analysis) and illuminate innovation guides * Coordinate the beginning arrangement re-establishment survey process * Identify and audit organizational language for key analysis * Maintain and coordinate documentation (e.g., project trackers, reporting support, distribution specs, data, oversee standard records and organizational language) * Support the team in the development of presentations, training materials, and reports * Summarize distribution sales meetings and provide key advertising/data references to the team * Build and maintain relationships with partners across arenaflex in sales, operations, production, digital media, legal, accounting, and others, as well as remotely with wholesalers, colleagues, merchants, and technology engineers to support self-learning, support work capabilities, and to propel the objectives of Stage Conveyance * Support contract discussions with vendors to obtain services and revenue capabilities * Curate business-specific data on B2B exclusive websites (e.g., Partner Zone) and perform system administrator duties as needed * Obtain and audit reporting from partner data feeds or internal measurement reports * System-level maintenance on wholesaler database (e.g., AIS, Business Knowledge, Syndi, WordPress, Cerebro) * Live event coordination (e.g., power outages, amplifier approval, metadata approval) * Confirm organizational compliance (e.g., measurement, advertising, usage rules, validation, distribution) * Advanced advertising review by stage * Contribute to a team climate that is open and inclusive and encourages authenticity, communication, and collaboration **Essential Qualifications** * Bachelor's degree * Excellent interpersonal, organizational, writing, relationship-building, collaboration, communication, customer service, and computer skills (Word/Excel/Outlook/PowerPoint) * Ability to manage and prioritize multiple short-term projects while also setting long-term goals for achieving medium/long-term endeavors * Strong attention to detail and responsibility * Willingness to own assignments to completion with minimal supervision * Ability to travel and work flexible hours as needed * Four-year college degree **Preferred Qualifications** * Experience in customer support, social media, or a related field * Knowledge of arenaflex products and services * Familiarity with social media platforms and customer support tools * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Excellent communication and interpersonal skills **Skills and Competencies** * Strong customer service skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong analytical and problem-solving skills * Ability to manage and prioritize multiple short-term projects while also setting long-term goals for achieving medium/long-term endeavors * Strong attention to detail and responsibility * Willingness to own assignments to completion with minimal supervision * Ability to travel and work flexible hours as needed **Career Growth Opportunities and Learning Benefits** As a Social Media Customer Support Specialist at arenaflex, you will have opportunities to grow and develop your skills and career. We offer a range of training and development programs, including: * On-the-job training and mentorship * Online training and certification programs * Opportunities for professional development and advancement * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance **Work Environment and Company Culture** arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. We believe in fostering a culture of innovation, creativity, and collaboration, and we encourage our employees to share their ideas and perspectives. Our company culture is built on the following values: * Innovation and creativity * Collaboration and teamwork * Inclusion and diversity * Excellence and quality * Integrity and ethics **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Salary range: $56,000 - $70,290 per year (CT) or $56,950 - $73,700 per year (NYC) * Bonus or long-term incentive units may be given as part of the compensation package * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Flexible work arrangements * Access to arenaflex products and services * Opportunities for professional development and advancement **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application system. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Apply Now! Apply for this job