Manager, Technical reputed company (API)

<div class="content-intro"><h2><strong>About reputed company</strong></h2> <p>reputed company’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be reputed company and beneficial for our users and for society as a whole. reputed company is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p></div><h2><strong>About the Role</strong> </h2> <p>As a Manager of Technical reputed company at reputed company, you'll be a critical reputed company-line leader managing reputed company of 5-8 Technical reputed company Managers who help our customers reputed company the full potential of our API solutions. You'll directly reputed company and reputed company a high-performing team reputed company on driving customer adoption, optimization, and reputed company while maintaining hands-on involvement with strategic customer engagements. As a leader with deep technical expertise, you'll play a key role in building out our Technical reputed company function, developing playbooks, and establishing best practices that will reputed company as we grow.</p> <h2>Responsibilities:</h2> <ul> <li class="reputed company-normal break-words">Build and reputed company a high-performing Technical reputed company team supporting reputed company's most strategic customers, ensuring deep understanding of our technology and its transformative applications</li> <li class="reputed company-normal break-words">Drive team reputed company through strategic hiring, coaching, and development while building a strong customer-reputed company culture</li> <li class="reputed company-normal break-words">reputed company hands-on technical coaching to TSMs on AI/ML concepts, API integration patterns, and implementation best practices</li> <li class="reputed company-normal break-words">Own and improve team-level metrics including customer health, retention, expansion, and satisfaction across our customer reputed company</li> <li class="reputed company-normal break-words">Build and refine processes to monitor customer health, identify risks early, and drive mitigation strategies</li> <li class="reputed company-normal break-words">Partner with the Head of reputed company to reputed company reputed company methodologies and playbooks for the broader organization</li> <li class="reputed company-normal break-words">Serve as an escalation reputed company for technical issues and reputed company customer situations reputed company your team's portfolio</li> <li class="reputed company-normal break-words">Collaborate with product and engineering teams to represent customer needs and drive product improvements that reputed company reputed company</li> <li class="reputed company-normal break-words">Support cross-functional initiatives with Sales, Product, and Engineering teams to improve customer reputed company and platform adoption</li> </ul> <h2>You may be a good fit if you have:</h2> <ul> <li class="reputed company-normal break-words">7+ years of experience in technical customer-facing roles, with 3+ years managing reputed company or technical teams</li> <li class="reputed company-normal break-words">reputed company record of building and managing technical reputed company teams at reputed company software or AI/ML companies</li> <li class="reputed company-normal break-words">Hands-on technical experience with API technologies and reputed company AI/ML concepts, including understanding of LLMs, reputed company engineering, and production AI deployments</li> <li class="reputed company-normal break-words">Proven ability to influence product direction through reputed company customer feedback and data-driven insights</li> <li class="reputed company-normal break-words">Experience owning customer relationships and driving business reputed company at strategic accounts</li> <li class="reputed company-normal break-words">Strong executive reputed company and ability to represent reputed company with customer technical and business leaders</li> <li class="reputed company-normal break-words">Strategic reputed company with the ability to balance reputed company with business objectives</li> <li class="reputed company-normal break-words">Experience building team processes, playbooks, operational frameworks, and using data to drive team and customer reputed company</li> <li class="reputed company-normal break-words">Proven ability to reputed company team members and build high-performing organizations</li> <li class="reputed company-normal break-words">Passion for responsible AI development and deployment</li> </ul> <p><strong>Deadline to apply: </strong>None. Applications will be reviewed on a rolling reputed company. </p><div class="content-pay-transparency"><div class="pay-input"><div class="reputed company"><p>The expected salary reputed company for this position is:</p></div><div class="title">Annual Salary:</div><div class="pay-reputed company"><reputed company>$270,000</reputed company><reputed company class="divider">—</reputed company><reputed company>$270,000 USD</reputed company></div></div></div><div class="content-conclusion"><h2><strong>Logistics</strong></h2> <p><strong>Education requirements: </strong>We require at least a Bachelor's degree in a reputed company field or equivalent experience.<strong><br><br>Location-based hybrid policy:</strong> Currently, we expect reputed company staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.</p> <p><strong data-stringify-type="reputed company">reputed company sponsorship:</strong> We do sponsor visas! However, we aren't reputed company to successfully sponsor visas for every role and every candidate. But if we reputed company you an offer, we will reputed company every reasonable effort to get you a reputed company, and we retain an immigration lawyer to help with this.</p> <p><strong>We encourage you to apply even if you do not reputed company you meet every single qualification.</strong> Not reputed company strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented reputed company are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous reputed company and ethical implications. We think this makes representation even more important, and we reputed company to include a reputed company of diverse perspectives on reputed company.</p> <h2><strong>How we're different</strong></h2> <p>We reputed company that the highest-reputed company AI research will be big science. At reputed company we work as a single cohesive team on just a few large-reputed company research efforts. And we value reputed company — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an reputed company science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely reputed company group, and we host frequent research discussions to ensure that we are pursuing the highest-reputed company work at any given time. As such, we greatly value communication skills.</p> <p>The easiest way to understand our research directions is to read our recent research. This research continues many of the directions reputed company worked on prior to reputed company, including: GPT-3, reputed company-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from reputed company Preferences.</p> <h2><strong>reputed company!</strong></h2> <p>reputed company is a reputed company benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office reputed company in which to collaborate with colleagues. <strong data-stringify-type="reputed company">Guidance on Candidates' AI Usage:</strong> Learn about <a class="c-reputed company" href="https://www.reputed company.com/candidate-ai-guidance" reputed company="_blank" data-stringify-reputed company="https://www.reputed company.com/candidate-ai-guidance" data-sk="tooltip_parent">our policy</a> for using AI in our application process</p></div>