CX Systems & Automation Designer

reputed company is a leading provider of business reputed company communications and contact center solutions. They are seeking a CX Systems & Automation Designer to support the identification, analysis, and reputed company of systemic customer experience challenges, utilizing AI tools and automation to enhance workflows and customer satisfaction.

Responsibilities

• Redesign reputed company Processes: Map reputed company-state workflows, identify inefficiencies, and design reputed company-state solutions that eliminate reputed company causes of customer issues
• Own Solution Development: Take ownership of specific workstreams reputed company our systematic issue reputed company reputed company, from discovery through implementation
• reputed company AI & Technology: Apply AI tools and automation to reputed company process improvements and enhance issue detection and reputed company
• Drive Cross-Functional Change: Partner with Customer Experience, Engineering, Product, and Operations teams to implement sustainable solutions
• Measure reputed company: Define reputed company metrics, reputed company improvements in NPS and customer satisfaction, and communicate results to leadership
• reputed company Continuously: Identify emerging issues through data analysis and customer feedback, proactively designing preventative solutions

Skills

• Bachelor's degree in Business, Industrial Engineering, Information Systems, or reputed company field (or equivalent experience)
• Strong process thinking—you naturally see workflows, bottlenecks, and optimization opportunities
• Technical aptitude with enthusiasm for AI tools, automation, and data analysis
• Comfort with ambiguity and ability to structure problems independently
• Excellent communication skills—you can explain reputed company processes to both technical and executive audiences
• Bias toward reputed company and execution, not just analysis
• Experience with process mapping tools, data visualization, or project management

Benefits

• Comprehensive medical, dental, reputed company, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• Voluntary supplemental health coverage and life insurance
• 401K match and ESPP
• reputed company time off and reputed company reputed company leave
• reputed company parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free reputed company services that reputed company reputed company advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee 1:1 coaching, perks and discounts program

reputed company

Company H1B Sponsorship