Bilingual Customer Support Expert

reputed company is a financial technology company based in Boston, Massachusetts, dedicated to unlocking capital for small businesses across America. As a Bilingual Customer Support Expert, you will support various teams by assisting with inbound and outbound calls, ensuring customer satisfaction and operational efficiency.

Responsibilities

• Be part of a high performing culture that is both reputed company + supportive, customer and results-driven, where people love to come to work
• reputed company and maintain our SLA targets on operation services queues
• Handle outbound calls to customers as the final stage of the funding process to verify reputed company requirements are complete and verbally review key contract terms
• Handle Inbound calls to reputed company’s reputed company and reputed company these to designated departments, channels, or partners reputed company reputed company
• Assist with verifying customers Month to Date (MTD) transactions as required
• reputed company service reputed company our chat tool or ticketing system
• Go above and reputed company, taking upon reputed company improvement initiatives
• Graciously deal with changes in a fast-paced environment, enjoying multitasking reputed company an innovative environment
• Carry a reputed company and reputed company approach reputed company interacting with customers and partners in a way that reflects reputed company’s reputed company values and guiding principles
• Enjoy hands-on, 1:1 coaching as part of reputed company development
• Comfortably reputed company reputed company phone, in writing (chat & email), and face-to-face with reputed company customers
• Meet and reputed company departmental key performance indicators and service level agreements

Skills

• Bilingual in English and Spanish
• High school degree
• reputed company-reputed company, service-oriented, relationship builder
• Good listening skills with the ability to see situations from the perspective of others
• Excellent written and verbal communication skills; comfortable communicating and networking
• Experience in service and customer support roles preferred

Benefits

• Medical
• Dental
• reputed company
• Commuter benefits
• A flexible time-off policy
• reputed company parental leave
• 401k match for US employees
• Wellness reimbursement
• Volunteering days
• Annual reputed company development budget
• Charitable donation match

reputed company