**Senior Customer Support Representative – Medicaid Provider and Member Services**

At arenaflex, we're dedicated to delivering exceptional healthcare services to our valued Medicaid Providers and Members. As a Senior Customer Support Representative, you'll play a vital role in ensuring our customers receive the highest level of support and care. If you're passionate about making a positive impact in the healthcare industry and are looking for a challenging and rewarding career opportunity, we invite you to join our team. **Why Choose arenaflex?** At arenaflex, we're committed to fostering a supportive and collaborative team environment that encourages growth, learning, and innovation. As a Senior Customer Support Representative, you'll enjoy: * **Career Advancement Opportunities**: arenaflex offers a clear path for career growth and advancement, with opportunities to take on new challenges and responsibilities. * **Flexible Remote Work Option**: Enjoy the flexibility of working from home, with the freedom to manage your work schedule and balance your personal life. * **Competitive Compensation and Benefits Package**: arenaflex offers a comprehensive compensation and benefits package that includes competitive salaries, health insurance, retirement plans, and paid time off. * **Meaningful Work**: As a Senior Customer Support Representative, you'll have the opportunity to make a positive impact on the lives of Medicaid Providers and Members, providing critical support and guidance to those who need it most. * **Diverse and Inclusive Work Environment**: arenaflex is committed to creating a diverse and inclusive work environment that values and celebrates individual differences. **Job Responsibilities:** As a Senior Customer Support Representative, you'll be responsible for providing exceptional customer service to Medicaid Providers and Members, primarily through telephone interactions. Your key responsibilities will include: * **Providing Excellent Customer Service**: Respond to customer inquiries, resolve issues, and provide accurate information to Medicaid Providers and Members. * **Assisting with Coverage and Claims-Related Questions**: Help customers understand their coverage and claims-related questions, ensuring they receive the support they need. * **Interpreting Benefits and Policy Provisions**: Accurately interpret benefits and policy provisions for beneficiaries, providing clear and concise explanations. * **Conducting Research and Follow-Up**: Conduct research and follow-up to resolve disputed claims in a timely and efficient manner. * **Documenting Calls**: Document calls clearly and consistently in the computer system, ensuring accurate records and tracking of customer interactions. **Essential Qualifications:** To be successful as a Senior Customer Support Representative, you'll need: * **Minimum of 1 Year of Experience in a Call Center Environment**: Proven experience in a call center environment, with a strong understanding of customer service principles and practices. * **Experience Working in the Healthcare Industry**: Experience working in the healthcare industry, specifically with Medicaid or Medicare, is highly desirable. * **Ability to Follow Written Policies and Procedures**: Strong understanding of written policies and procedures, with the ability to apply them in a customer-facing environment. * **Good Written and Verbal Communication Skills**: Excellent written and verbal communication skills, including professional telephone skills. * **High School Diploma or Equivalent**: A High School Diploma or equivalent is required; a 2-year post-high school degree or a Bachelor's degree is highly desirable. **Preferred Qualifications:** To stand out as a Senior Customer Support Representative, you'll have: * **Experience in Health/Human Services**: Experience working in health/human services, with a strong understanding of the industry and its challenges. * **Familiarity with Auto Answer Systems**: Familiarity with auto answer systems, with the ability to navigate and troubleshoot technical issues. * **Experience Working in a Metric-Driven Work Environment**: Experience working in a metric-driven work environment, with a strong understanding of performance metrics and targets. * **Prior Office or Clerical Experience**: Prior office or clerical experience, with a strong understanding of administrative procedures and practices. * **Experience Meeting Specific Service Level Agreements (SLAs)**: Experience meeting specific service level agreements (SLAs), with a strong understanding of customer service metrics and targets. **Skills and Competencies:** To succeed as a Senior Customer Support Representative, you'll need: * **Strong Communication and Interpersonal Skills**: Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. * **Problem-Solving and Analytical Skills**: Strong problem-solving and analytical skills, with the ability to resolve complex issues and make sound decisions. * **Time Management and Organization Skills**: Excellent time management and organization skills, with the ability to prioritize tasks and manage multiple projects simultaneously. * **Technical Skills**: Strong technical skills, with the ability to navigate and troubleshoot technical issues. * **Adaptability and Flexibility**: Ability to adapt to changing priorities and deadlines, with a flexible and positive attitude. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to supporting your career growth and development. As a Senior Customer Support Representative, you'll have access to: * **Regular Training and Development Opportunities**: Regular training and development opportunities, including workshops, webinars, and online courses. * **Mentorship and Coaching**: Mentorship and coaching from experienced colleagues and leaders. * **Career Advancement Opportunities**: Clear career advancement opportunities, with a strong focus on promoting from within. * **Learning and Development Budget**: A dedicated learning and development budget, with the opportunity to pursue additional education and training. **Work Environment and Company Culture:** At arenaflex, we're proud of our supportive and collaborative team environment. As a Senior Customer Support Representative, you'll enjoy: * **Flexible Work Schedule**: A flexible work schedule, with the freedom to manage your work schedule and balance your personal life. * **Collaborative Team Environment**: A collaborative team environment, with a strong focus on teamwork and communication. * **Recognition and Rewards**: Recognition and rewards for outstanding performance and contributions. * **Diverse and Inclusive Work Environment**: A diverse and inclusive work environment, with a strong commitment to diversity, equity, and inclusion. **Compensation, Perks, and Benefits:** At arenaflex, we offer a comprehensive compensation and benefits package, including: * **Competitive Salary**: A competitive salary, with opportunities for growth and advancement. * **Health Insurance**: Comprehensive health insurance, including medical, dental, and vision coverage. * **Retirement Plan**: A 401(k) retirement plan, with a company match. * **Paid Time Off**: Paid time off, including vacation, sick leave, and holidays. * **Flexible Work Arrangements**: Flexible work arrangements, including remote work options and flexible hours. **Conclusion:** If you're passionate about delivering exceptional customer service and making a positive impact in the healthcare industry, we invite you to join our team as a Senior Customer Support Representative. At arenaflex, we're committed to fostering a supportive and collaborative team environment, with a strong focus on career growth and development. Apply today to take the first step towards a rewarding and challenging career opportunity! Apply for this job