Experienced Customer Service Agent Trainee for Innovative Home Decor and Furniture Brand – arenaflex

Introduction to arenaflex

arenaflex is a pioneering brand in the home decor and furniture industry, dedicated to inspiring unique and unconventional individuals. With an international team of over 600 people, our mission is clear: to revolutionize the furniture and decoration sector by leveraging talent, digitalization, and design-to-customer experience, creating sustainable designs at competitive prices with omnichannel purchasing options. At arenaflex, we are committed to fostering a culture of innovation, creativity, and growth, and we are now seeking a highly motivated Customer Service Agent Trainee to join our dynamic team.

About the Role

As a Customer Service Agent Trainee at arenaflex, you will be an integral part of our customer service team, responsible for providing exceptional support to our customers via telephone, email, web, and other channels. You will be working from our central offices in Sils, where you will be immersed in a unique and fast-paced environment that is constantly evolving. Through our Kave Campus program, you will have the opportunity to apply your theoretical knowledge in real-world projects, working alongside experienced professionals and acquiring essential skills and competencies for your professional development.

Key Responsibilities

• Provide attentive and personalized customer service via telephone, email, web, and other channels
• Manage incidents related to transportation and product issues
• Offer expert advice to customers on product quality, features, and technical support
• Handle customer complaints and returns, ensuring timely resolution and follow-up
• Prepare and analyze key performance indicators (KPIs) to optimize customer service operations

Ideal Candidate

We are looking for a highly motivated and customer-focused individual who is eager to learn and grow with our company. If you are a university student or recent graduate in an administrative field, with excellent communication skills, a results-driven mindset, and the ability to work effectively in a fast-paced environment, we want to hear from you. Fluency in English and Spanish is essential, and knowledge of additional languages is highly valued. You must be able to sign a curriculum or extracurricular practice agreement with universities or study centers.

Essential Qualifications

• University student or recent graduate in an administrative field
• Proficiency in MS Office tools, particularly Excel
• Excellent communication and customer service skills
• Results-driven mindset and ability to work effectively in a fast-paced environment
• Fluency in English and Spanish, with knowledge of additional languages highly valued

Preferred Qualifications

• Previous experience in customer service or a related field
• Knowledge of customer relationship management (CRM) software
• Experience with data analysis and reporting
• Certification in customer service or a related field

What We Offer

At arenaflex, we offer a unique and dynamic work environment that is designed to foster growth, innovation, and creativity. As a Customer Service Agent Trainee, you will have access to a range of benefits, including:

• A 30% discount on all arenaflex products
• A unique and sustainable work space with modern, open-plan offices
• Free fruit and catering, as well as a staff cafeteria
• Remunerated practices
• Access to a 24/7 gym

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Agent Trainee, you will have access to a range of training and development opportunities, including mentorship programs, workshops, and conferences. You will be working alongside experienced professionals who are passionate about their work and committed to sharing their knowledge and expertise with you.

Company Culture

At arenaflex, we pride ourselves on our dynamic and innovative company culture. We believe in fostering a work environment that is collaborative, creative, and fun, and we are committed to ensuring that our employees feel valued, supported, and empowered to succeed. If you are a motivated and customer-focused individual who is eager to join a fast-paced and innovative company, we want to hear from you.

How to Apply

If you are excited about the opportunity to join our team as a Customer Service Agent Trainee, please submit your application, including your resume and a cover letter, to Apply Job!. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex.