**Experienced Customer Support Specialist – Remote Customer Service Representative**

At arenaflex, we're dedicated to providing exceptional service to our clients, and we're seeking a talented and customer-focused individual to join our team as a Customer Support Specialist. As a national leader in filing service of legal documents, we're proud of our 30-year history of innovation and excellence. With offices across the United States, we're a dynamic and growing company that's always looking for new ways to improve our services and stay ahead of the competition. **About arenaflex** arenaflex is a team of 350 passionate professionals who share a common goal: to deliver the best possible experience for our clients. With a strong presence in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and Seattle, we're a company that's deeply rooted in the communities we serve. Our commitment to innovation and customer satisfaction has earned us a reputation as a leader in our industry, and we're excited to continue growing and expanding our services. **Job Overview** As a Customer Support Specialist at arenaflex, you'll play a critical role in ensuring that our clients receive the highest level of service and support. This is a full-time remote position, and you'll be working from the comfort of your own home. You'll be responsible for responding to customer support tickets, managing high-volume phone calls, and addressing questions and concerns from customers via email. You'll also work closely with other teams to ensure that all necessary tasks are completed on orders, and you'll be expected to think on your feet and keep a cool head in often stressful situations. **Key Responsibilities** * Respond to customer support tickets, including answering questions and resolving issues related to existing orders * Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online * Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field * Document issues in Confluence * Visit court dockets for information on case filing and occasionally pull filed papers * Perform other job-related duties as assigned **Qualifications** * High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone * Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred * Document manipulation experience * Ability to read, write, and speak English * Ability to transcribe information, review an order, investigate issues, and implement solutions * Ability to perform repetitive tasks with accuracy * Ability to maintain a high level of work product in often stressful situations * Ability to anticipate issues and circumvent them * Ability to implement new processes and changes and improve performance * Typing speed of at least 55 wpm **Why Join arenaflex?** At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package that includes: * Health, Dental, Vision insurance * 401(k) * Disability insurance * Employee assistance program * Paid time off * Referral program * Pay: $14.00 to $16.00 per hour **Schedule** This is a full-time position, and you'll be working Monday through Friday. We're a flexible and adaptable team, and we're happy to work with you to find a schedule that suits your needs. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Please submit your application through our website, and we'll be in touch soon. **About arenaflex's Culture** At arenaflex, we're a team of passionate professionals who share a common goal: to deliver the best possible experience for our clients. We're a dynamic and growing company that's always looking for new ways to improve our services and stay ahead of the competition. We're committed to innovation, customer satisfaction, and employee success, and we're excited to continue growing and expanding our services. **arenaflex's Benefits** * Comprehensive benefits package, including health, dental, vision insurance, 401(k), disability insurance, employee assistance program, paid time off, and referral program * Competitive pay, with a starting rate of $14.00 to $16.00 per hour * Flexible and adaptable work environment, with the option to work from home * Opportunities for career growth and advancement, with a focus on employee development and success * Collaborative and supportive team environment, with a focus on teamwork and communication **arenaflex's Commitment to Diversity and Inclusion** At arenaflex, we're committed to creating a diverse and inclusive work environment that reflects the communities we serve. We believe that diversity and inclusion are essential to our success, and we're dedicated to fostering a culture of respect, empathy, and understanding. We're an equal opportunities employer, and we welcome applications from all qualified candidates. **arenaflex's Commitment to Sustainability** At arenaflex, we're committed to reducing our environmental impact and promoting sustainability in all aspects of our business. We're dedicated to reducing our carbon footprint, conserving natural resources, and promoting environmentally responsible practices throughout our operations. We believe that sustainability is essential to our long-term success, and we're committed to making a positive impact on the communities we serve. **arenaflex's Commitment to Community** At arenaflex, we're committed to giving back to the communities we serve. We're dedicated to supporting local charities, community organizations, and social causes that align with our values and mission. We believe that community involvement is essential to our success, and we're committed to making a positive impact on the communities we serve. **arenaflex's Career Growth Opportunities** At arenaflex, we're committed to helping our employees achieve their career goals and aspirations. We offer a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We believe that career growth and development are essential to employee success, and we're dedicated to helping our employees achieve their full potential. **arenaflex's Learning Benefits** At arenaflex, we're committed to providing our employees with the skills and knowledge they need to succeed in their roles. We offer a range of learning benefits, including training and development programs, online courses, and access to industry-leading resources and tools. We believe that learning and development are essential to employee success, and we're dedicated to helping our employees stay up-to-date with the latest industry trends and best practices. **arenaflex's Work Environment** At arenaflex, we're committed to creating a work environment that's collaborative, supportive, and inclusive. We believe that a positive work environment is essential to employee success, and we're dedicated to fostering a culture of respect, empathy, and understanding. We offer a range of benefits and perks, including flexible work arrangements, employee recognition programs, and opportunities for socialization and team-building. **arenaflex's Compensation and Benefits** At arenaflex, we're committed to offering our employees a competitive compensation and benefits package. We believe that fair compensation and benefits are essential to employee success, and we're dedicated to providing our employees with the resources they need to thrive in their roles. Our compensation and benefits package includes: * Competitive pay, with a starting rate of $14.00 to $16.00 per hour * Comprehensive benefits package, including health, dental, vision insurance, 401(k), disability insurance, employee assistance program, paid time off, and referral program * Flexible and adaptable work environment, with the option to work from home * Opportunities for career growth and advancement, with a focus on employee development and success * Collaborative and supportive team environment, with a focus on teamwork and communication **arenaflex's Application Process** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Please submit your application through our website, and we'll be in touch soon. Our application process includes: * Online application form * Resume and cover letter review * Phone or video interview * In-person interview * Background check and reference checks **arenaflex's Hiring Process** At arenaflex, we're committed to hiring the best and brightest talent in the industry. Our hiring process is designed to identify the most qualified candidates and ensure that they have the skills and knowledge needed to succeed in their roles. Our hiring process includes: * Online application form * Resume and cover letter review * Phone or video interview * In-person interview * Background check and reference checks **arenaflex's Commitment to Employee Success** At arenaflex, we're committed to helping our employees achieve their career goals and aspirations. We offer a range of benefits and perks, including training and development programs, mentorship, and opportunities for advancement. We believe that employee success is essential to our long-term success, and we're dedicated to helping our employees achieve their full potential. **arenaflex's Commitment to Diversity and Inclusion** At arenaflex, we're committed to creating a diverse and inclusive work environment that reflects the communities we serve. We believe that diversity and inclusion are essential to our success, and we're dedicated to fostering a culture of respect, empathy, and understanding. We're an equal opportunities employer, and we welcome applications from all qualified candidates. **arenaflex's Commitment to Sustainability** At arenaflex, we're committed to reducing our environmental impact and promoting sustainability in all aspects of our business. We're dedicated to reducing our carbon footprint, conserving natural resources, and promoting environmentally responsible practices throughout our operations. We believe that sustainability is essential to our long-term success, and we're committed to making a positive impact on the communities we serve. **arenaflex's Commitment to Community** At arenaflex, we're committed to giving back to the communities we serve. We're dedicated to supporting local charities, community organizations, and social causes that align with our values and mission. We believe that community involvement is essential to our success, and we're committed to making a positive impact on the communities we serve. **arenaflex's Career Growth Opportunities** At arenaflex, we're committed to helping our employees achieve their career goals and aspirations. We offer a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. We believe that career growth and development are essential to employee success, and we're dedicated to helping our employees achieve their full potential. **arenaflex's Learning Benefits** At arenaflex, we're committed to providing our employees with the skills and knowledge they need to succeed in their roles. We offer a range of learning benefits, including training and development programs, online courses, and access to industry-leading resources and tools. We believe that learning and development are essential to employee success, and we're dedicated to helping our employees stay up-to-date with the latest industry trends and best practices. **arenaflex's Work Environment** At arenaflex, we're committed to creating a work environment that's collaborative, supportive, and inclusive. We believe that a positive work environment is essential to employee success, and we're dedicated to fostering a culture of respect, empathy, and understanding. We offer a range of benefits and perks, including flexible work arrangements, employee recognition programs, and opportunities for socialization and team-building. **arenaflex's Compensation and Benefits** At arenaflex, we're committed to offering our employees a competitive compensation and benefits package. We believe that fair compensation and benefits are essential to employee success, and we're dedicated to providing our employees with the resources they need to thrive in their roles. Our compensation and benefits package includes: * Competitive pay, with a starting rate of $14.00 to $16.00 per hour * Comprehensive benefits package, including health, dental, vision insurance, 401(k), disability insurance, employee assistance program, paid time off, and referral program * Flexible and adaptable work environment, with the option to work from home * Opportunities for career growth and advancement, with a focus on employee development and success * Collaborative and supportive team environment, with a focus on teamwork and communication Apply for this job