**Experienced Contract Customer Service Representative – Healthcare Benefits Support**

At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our mission is to empower employers to restructure their healthcare benefits, providing clear incentives and data-driven insights that direct employees to higher quality and lower cost healthcare providers. This results in better health outcomes for patients and rewards doctors for practicing well, not just performing more procedures. As a rapidly growing company backed by top-tier venture capital firms, we're seeking a talented Contract Customer Service Representative to join our team and make a meaningful impact. **About the Role** As a Contract Customer Service Representative at arenaflex, you'll be the voice of our company, engaging with members to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. This role requires a passion for helping people, a proactive approach to problem-solving, and a commitment to delivering exceptional service via phone, chat, and email. You'll become an expert on our product, operations, and the needs of our members, ensuring that we provide the highest level of support and care. **Responsibilities** * Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand and utilize their benefit, and finding the right provider for their needs * Following documented best practices for handling member inquiries, suggesting process improvements as you identify them * Managing and organizing workload using arenaflex's platform and tools, including Zendesk and G Suite * Triaging and escalating complex and urgent member care needs * Retaining a detail-oriented working knowledge of employer health benefits and insurance * Relaying member feedback to leadership teams to improve arenaflex's solution **Candidate Profile** * A passion for helping people solve their problems with an ability to think creatively and empathetically * Experience working in a customer-facing environment with demonstrated experience staying calm under pressure * Excellent written and verbal communication skills * A high level of process-orientation, digital organization, and resourcefulness * A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity * A desire to be a part of our mission to improve the healthcare system * Enthusiasm for a role with room for growth * A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred) * A bachelor's degree is preferred but not required **What We Offer** * A competitive hourly rate of $17-19/hour, with individual compensation depending on qualifications, skills, and applicable laws * A 6-month contract role with a start date of June 3rd, 2024 * The opportunity to work with a rapidly growing company that's transforming the healthcare economy * A dynamic and supportive work environment with a team of passionate professionals * Opportunities for career growth and professional development * A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **Work Environment and Company Culture** At arenaflex, we value diversity, equity, and inclusion in the workplace. We're committed to creating a culture that's welcoming, inclusive, and supportive of all employees. Our office is a hub of innovation and creativity, with a focus on collaboration, open communication, and mutual respect. We believe that our employees are our greatest asset, and we're committed to providing them with the resources, support, and opportunities they need to succeed. **How to Apply** If you're a motivated and compassionate individual who's passionate about making a difference in the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses. We can't wait to hear from you! **Important Note** arenaflex is an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@arenaflex.com. Beware of job scam fraudsters! Our recruiters use arenaflex.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to candidateprotection@arenaflex.com. Apply Job! Apply for this job