Patient Access Specialist- Telecom Evening Shif...

<strong>Job Description<br><br></strong>The Patient Access Specialist – Telecom is responsible for facilitating patient access services by managing incoming calls, assisting clinic customers at first point of contact and streamlining clinic-wide communications.<br><br><strong>Schedule<br><br></strong>Week 1: Tuesday 3 pm - 8 pm, Thursday 4 pm - 8 pm, Friday 3 pm - 8 pm<br><br>Week 2: Tuesday 5 pm - 8 pm, Thursday 4 pm - 10 pm, Friday 2 pm - 6 pm, Saturday 3 pm - 10 pm, Sunday 4 pm - 10 pm<br><br><strong>Job Relationships<br><br></strong>Reports to the Patient Access Supervisor - Telecom<br><br><strong>Principal Responsibilities<br><br></strong>Answer all incoming telephone calls to the clinic, identify the need of the caller and route the call to the proper department with efficiency and accuracy.<br><br>Demonstrate an advanced knowledge of the organization, the locations of departments, satellite locations and hours of operation for 350 + providers.<br><br>Perform overhead paging and maintain open communication between personnel and departments during an emergency or code situation.<br><br>Perform 24-hour answering service to all clinic providers, administration, IT, facilities management and other departments and offices.<br><br>Must demonstrate the ability to change on-call and enter exceptions.<br><br>Perform research for management.<br><br>Perform TeleNurse Intake duties when necessary, such as identifying patients requesting TeleNurse services, locating the correct patient in EHR and Triage system and verifying patient information, and updating any changes/registering new patients in EHR.<br><br>Route emergency calls to the office nurse/TeleNurse in accordance to the emergency procedure.<br><br>Adhere to patient service standards.<br><br>Maintain a positive attitude and professional behavior in working to achieve departmental goals.<br><br>Responsible for continuing education and adhering to appropriate workflow processes.<br><br>Report any work flow problems/complaints to the Manager.<br><br>Comply with the Springfield Clinic incident reporting policy and procedures.<br><br>Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.<br><br>Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.<br><br><strong>Education/Experience<br><br></strong>Perform other job duties as assigned.<br><br>High School graduate or GED required.<br><br>Minimum of one (1) year of medical office and/or phone experience preferred.<br><br><strong>Knowledge, Skills And Abilities<br><br></strong>Proficient and accurate typing skills required.<br><br>Knowledge of medical terminology is preferred.<br><br>Deductive reasoning.<br><br>Ability to work under pressure with accuracy.<br><br>Excellent attendance in previous work environment.<br><br>Demonstrates intermediate computer skills and knowledge of computer software programs.<br><br>Effective verbal, written and interpersonal communication skills.<br><br><strong>Working Environment<br><br></strong>Office type environment requiring extended periods of sitting.<br><br><strong>PHI/Privacy Level<br><br></strong>HIPAA1