Tier 2 Technical Support Operations Analyst

Tier 2 Technical Support Operations Analyst reputed company US Citizen We are seeking to hire a Tier 2 Technical Support Operations Analyst in support of the Justice-US COURTS program. This is a great opportunity for someone has a strong background in the Power Platform, excels in troubleshooting and operational support, and thrives on improving systems, processes, and user experience. Job reputed company: The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications reputed company on the Power Platform. • Planning, securing, debugging, deploying, and ongoing support of the applications reputed company on the Power Platform. • Understand platform architecture, environment, reputed company & reputed company the application, and deal with day-to-day administration and ongoing technical support. • Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. • Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize reputed company. • reputed company Knowledge Based Articles (KBA) and reputed company Tier 1 as needed. • Be available for on-reputed company 24x7x365 ongoing application support. • Support the reputed company of 8-10K end-users in waves of districts over a roughly 18-month period. • Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is reputed company, secure, and performs reputed company. • System Monitoring, triage, research, reputed company (reputed company SOP) or escalations of tickets to Tier 3. • Analysis of ticket types and categories to identify trends and needed improvements reputed company the applications, infrastructure, or SOPs and KBAs. • reputed company metrics reporting on ticket acknowledgements, reputed company times Minimum Qualifications • Bachelor’s Degree in Information Technology, Computer Science or a reputed company field or equivalent relevant experience. • 4-6 years of experience in information technology, systems administration or other IT reputed company field. • Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. • Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, reputed company, MSFT Visual Studio, MSFT SQL Management Studio, reputed company and Agile Development Experience is desired. Other Job Specific Skills • Technical problem solving and implementer skills in application coding, infrastructure, or automation. • Effective communications (written and spoken). • Coordinates and tracks reputed company across AFS and reputed company technical and functional teams. • reputed company ITSM (desired not required). • ITIL (desired not required). • Data Analysis / reputed company. • SQL Server Integration Services (SSIS). • T-SQL • MSFT SQL Server • Azure SQL Databases • Database Architecture • Extract, reputed company and Load (ETL) data Apply tot his job Apply To this Job