Experienced Digital Media Operations Leader – Client Service Management and Team Leadership for arenaflex's Innovative Advertising Solutions

Introduction to arenaflex

arenaflex is a leading global brand that encompasses a diverse portfolio of world-class entertainment networks, including family favorites, renowned film studios, and popular television brands. Our mission is to deliver exceptional entertainment experiences, drive innovation, and foster meaningful connections with our audiences. As a key player in the media industry, we are committed to excellence, creativity, and community engagement. Our team is passionate about shaping the future of entertainment, and we are seeking a talented and experienced Digital Media Operations Leader to join our dynamic team.

Job Overview

We are looking for an exceptional Digital Media Operations Leader to spearhead our client service management and team leadership efforts. As a crucial member of our Milan-based Italian advertising sales and operations team, you will play a vital role in driving revenue growth, optimizing operational efficiency, and delivering top-notch support to our clients. Your expertise in media planning, campaign management, and team leadership will be essential in helping us achieve our objectives and maintain high standards in our relationships with advertisers and agencies.

Key Responsibilities

• Lead a team of digital media operations professionals in supporting assigned sales representatives and clients throughout all stages of the campaign lifecycle, from planning to invoicing
• Develop and execute effective media plans that maximize revenue and drive client satisfaction
• Allocate team responsibilities, contribute to campaign management, and provide guidance and support to team members
• Perform all tasks related to campaign management, including inventory forecasting, media plan creation, order entry, trafficking, optimization, reporting, and invoicing
• Ensure that the Account Manager is fully trained on campaign execution and able to address all related questions and concerns
• Serve as the primary point of contact for any escalations on complex issues or requests related to inventory, ad products, or campaigns
• Collaborate with Sales, Finance, and Accounting teams to track revenue and ensure accurate financial reporting
• Investigate and resolve ad delivery, ad quality, and technical issues, liaising with global Ad Platforms support teams as needed
• Evaluate potential ad tech vendor integrations and provide feedback on contract negotiations
• Design, implement, review, and improve operational processes that drive quality and efficiency
• Analyze utilization and performance of digital inventory to develop strategies and products that maximize revenue yield
• Mentor, train, and develop team members, including onboarding new hires and creating internal documentation to outline processes and best practices
• Work closely with regional teams and serve as a local center of excellence for other offices across EMEA
• Stay up-to-date with arenaflex's ad tech stack and ecosystem, and follow industry developments and trends

Requirements and Qualifications

To be successful in this role, you will need to possess a strong foundation in digital media operations, team leadership, and client service management. The ideal candidate will have:

• A graduate degree or equivalent experience
• At least 3 years of overall experience in the advertising industry, either on the publisher/agency side or in ad tech
• Proven team management experience and ability to lead and motivate a team
• Expertise in defining and improving processes, with a focus on operational efficiency and scalability
• Strong understanding of digital media planning, campaign management, and ad operations, including video, display, and mobile advertising
• Experience with ad tech platforms, including Google Ad Manager, DV360, and other industry-standard tools
• Knowledge of data security and privacy requirements related to digital advertising
• Excellent communication and presentation skills, with the ability to represent the company in external meetings and events
• Media or entertainment brand experience is desirable, as is knowledge of the processes and procedures of a global corporation

Skills and Competencies

The successful candidate will possess a unique combination of skills and competencies, including:

• Strong problem-solving and analytical skills, with the ability to evaluate complex issues and develop creative solutions
• Excellent attention to detail, organizational skills, and ability to prioritize multiple tasks and projects
• Strong leadership and mentoring skills, with the ability to foster a positive and inclusive team culture
• Ability to work independently and collaboratively with team members, stakeholders, and senior leaders
• Revenue-focused mindset, with a strong understanding of the advertising industry and its trends and developments
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, agencies, and internal stakeholders
• Ability to navigate the digital advertising industry and maintain relationships with publishers, broadcasters, agencies, advertisers, and tech vendors
• Strong understanding of digital media and the advertising industry, particularly video and display advertising
• IT literacy across core business applications and remote working tools, including Microsoft Office, Slack, and Zoom

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a Digital Media Operations Leader, you will have access to a range of training and development opportunities, including:

• Career development programs and mentorship opportunities
• Industry-leading training and certification programs
• Opportunities for professional growth and advancement within the company
• Access to a global network of professionals and industry experts

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values creativity, diversity, and inclusion. Our work environment is fast-paced and collaborative, with a focus on teamwork, open communication, and mutual respect. We offer a range of benefits and perks, including:

• Competitive salary and benefits package
• Flexible working arrangements and remote work options
• Opportunities for professional growth and development
• Access to a range of training and development programs
• A dynamic and inclusive work environment
• A range of employee benefits, including health insurance, retirement programs, and paid time off

Conclusion

If you are a motivated and experienced digital media professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Digital Media Operations Leader at arenaflex, you will have the chance to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of a global leader in the entertainment industry. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now to become a part of the arenaflex team and help us shape the future of entertainment.

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