Experienced Client Outreach and Customer Support Specialist – Road Safety and Video Analytics Industry Expert

Introduction to arenaflex

At arenaflex, we are pioneers in leveraging video analytics to empower public sector agencies with the insights they need to understand the causes of crashes and equip them with proactive measures to prevent them. Our mission is rooted in a passion for road safety and a commitment to saving lives. As we continue to grow and expand our reach, we are seeking a highly motivated and experienced Client Outreach and Customer Support Specialist to join our team. This is not just another customer support role; it's an opportunity to be part of a movement that makes a real difference in people's lives.

About the Role

We are looking for a full-time Client Outreach and Customer Support Specialist who shares our enthusiasm for road safety and is eager to contribute to our mission. The ideal candidate will have a strong background in customer service, promotions, marketing, telemarketing, or sales, with excellent communication skills and the ability to build lasting relationships with our clients and potential customers. This role offers a dynamic mix of responsibilities, including outbound calling, meetings with high-level executives, appointment setting, attending online conferences and webinars, and navigating initial objections to foster meaningful connections.

Key Responsibilities

• Engage in outbound calling to potential customers, focusing on building relationships and understanding their needs.
• Meet with executives, such as CEOs and vice presidents, to discuss our solutions and how they can benefit from our video analytics technology.
• Set appointments and follow up with leads to ensure a seamless customer journey.
• Participate in online conferences and webinars to stay updated on industry trends and to represent arenaflex in a professional and engaging manner.
• Navigate and overcome initial objections and questions, providing clear and concise information about our services.
• Document all relevant information pertaining to outreach efforts and conversations in our CRM system (Hubspot) and Excel, ensuring data accuracy and consistency.

Essential Qualifications

To excel in this role, you will need:

• Strong English communication skills, both written and verbal, to effectively engage with clients and internal stakeholders.
• A proven track record of excelling at customer service, with a patient, empathetic, and solution-focused approach.
• Demonstrated strong interpersonal skills, with the ability to work well in a team environment, adapt to new situations, and manage time efficiently.
• Effective communication skills on the phone and via email, with a strong understanding of phone etiquette best practices.
• Related work experience in promotions, marketing, telemarketing, or sales, with a preference for experience in appointment scheduling and customer support.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience with CRM systems, particularly Hubspot, and proficiency in Excel.
• A background or interest in road safety and video analytics, with a passion for contributing to a mission-driven organization.
• Flexibility to work in a fast-paced environment with changing priorities, and an ability to learn and adapt quickly.

Career Growth and Learning Benefits

At arenaflex, we believe in the growth and development of our team members. As a Client Outreach and Customer Support Specialist, you will have opportunities to:

• Develop your skills in customer service, sales, and marketing, with a focus on the road safety and video analytics industry.
• Expand your professional network through interactions with high-level executives and participation in industry events.
• Contribute to the development of new strategies and initiatives, shaping the future of our client outreach and customer support functions.

Work Environment and Company Culture

arenaflex offers a unique and supportive work environment that is conducive to professional growth and personal satisfaction. As a remote team, we prioritize flexibility, work-life balance, and open communication. Our culture is built on the values of innovation, teamwork, and a shared commitment to making a positive impact through our work.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with an hourly rate of $14.00 - $20.00, depending on experience. Additional benefits include:

• Flexible schedule, allowing you to manage your work and personal life effectively.
• Work from home arrangement, providing comfort and convenience.
• Opportunities for professional growth and development, with access to training and resources to enhance your skills and knowledge.

Conclusion

If you are a motivated and customer-focused individual looking to join a dynamic team that is making a real difference in road safety, we encourage you to apply for the Client Outreach and Customer Support Specialist role at arenaflex. This is an exciting opportunity to leverage your skills and experience to contribute to a mission-driven organization, while enjoying the benefits of a flexible and supportive work environment. Apply now and embark on a rewarding career journey with arenaflex!