Experienced Remote Customer Service Representative – Delivering Exceptional Patient Support in a Dynamic Healthcare Environment at arenaflex

Introduction to arenaflex

arenaflex is a pioneering force in the healthcare industry, renowned for its comprehensive range of medical services and equipment. As the nation's leading provider of oxygen, durable medical equipment, and clinical respiratory services, arenaflex continues to transform the way respiratory care is delivered to patients. Our commitment to excellence, patient satisfaction, and associate success has earned us a reputation as an industry leader. We are now seeking talented and compassionate Remote Customer Service Representatives to join our dedicated Customer Support Center team, where you will play a vital role in ensuring our patients receive the highest level of care and support.

Why Join arenaflex?

At arenaflex, we pride ourselves on fostering an inclusive, open, and friendly environment that focuses on the success and well-being of our associates. We offer a comprehensive benefits package with flexible options to fit your individual needs, allowing you to thrive both personally and professionally. As an industry leader, we are constantly evolving and innovating, providing our associates with opportunities for growth, development, and career advancement. By joining our team, you will become part of a dynamic and supportive community that is dedicated to making a positive impact on the lives of our patients.

Job Overview

As a Remote Customer Service Representative at arenaflex, you will be responsible for providing exceptional support to our patients, healthcare professionals, and internal teams. Your primary focus will be on accurately entering patient orders and related medical information into our company software application, while adhering to the procedures set forth by our management team. You will also be required to make timely updates and corrections to patient orders, effectively communicate with healthcare professionals and patients, and work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within our organization.

Key Responsibilities:

• Accurately enter patient orders and related medical information into our company software application
• Make timely updates and corrections to patient orders
• Effectively communicate with healthcare professionals and patients to resolve issues and provide support
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within our organization
• Manage both inbound and outbound phone calls in a positive and professional manner
• Read and analyze documents such as patient orders
• Carry out oral and written instructions
• Work both independently and as part of a team to achieve our goals and objectives

Qualifications and Requirements

To be successful in this role, you will need to possess exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly. You should be able to work effectively in a fast-paced environment, managing multiple expectations and deadlines. A high school diploma or general education degree (GED), related experience and/or training, or an equivalent combination of education and experience is required. Additionally, you should have computer entry experience and be comfortable working with technology.

Essential Qualifications:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary
• Exceptional verbal and written communication, interpersonal, and active-listening skills
• Ability to prioritize issues and respond accordingly
• Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment

Preferred Qualifications:

• Previous experience in customer service or a related field
• Experience working in a healthcare environment
• Knowledge of medical terminology and healthcare procedures
• Experience with software applications and technology

Technology Requirements

This position requires the use of your own equipment, and you will need to meet the following technology requirements:

• Internet: High Speed (Minimum 50 mbps download /20 mbps upload)
• Ethernet port or adaptor: Must be hardwired to the internet (Wi-Fi is not supported) for PC or hard phone. 2 modem/router ports are required
• Processor: 1.6 GHz or greater
• Memory: Minimum of 8 GB RAM
• Browser: Chrome, Edge
• Operating System: Windows 10 or 11 (No Chromebooks, No Mac's)
• Monitors: Dual monitors
• Headset and Webcam or internal camera: Wired, USB to be used during training/interviews
• Private HIPPA Compliant Workspace: Must be in a non-shared room of the residence

Benefits and Perks

At arenaflex, we are committed to providing our associates with a comprehensive benefits package that includes:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Work Environment and Culture

At arenaflex, we pride ourselves on our inclusive, open, and friendly work environment. We believe in fostering a culture of respect, empathy, and compassion, where our associates feel valued, supported, and empowered to succeed. As a Remote Customer Service Representative, you will be working from the comfort of your own home, but you will still be an integral part of our team. We encourage collaboration, open communication, and teamwork, and we provide our associates with the tools and resources they need to thrive in their roles.

Conclusion

If you are a motivated, compassionate, and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Remote Customer Service Representative, you will play a vital role in supporting our patients and healthcare professionals, and you will be part of a dynamic and supportive community that is dedicated to making a positive impact on the lives of others. Don't miss out on this opportunity to take your career to the next level and make a difference in the lives of our patients. Apply now to become a part of the arenaflex team!