**Experienced Customer Service Representative - Remote Opportunity at arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading healthcare organization, we're committed to providing top-notch care and support to our customers. We're now seeking an experienced Customer Service Representative to join our remote team in Virginia, working closely with our customers to resolve inquiries and provide personalized support. **About arenaflex** arenaflex is a renowned healthcare organization with over 30 years of experience in the insurance business and 20 years of serving Medicaid populations. Our mission is to provide innovative solutions and exceptional customer service to our customers. With a strong focus on customer satisfaction, we're committed to building long-lasting relationships with our customers. **Job Summary** As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer service to our customers, addressing their inquiries, and resolving issues related to Plan prescription benefits, eligibility, and claim payment. You'll work closely with our customers to understand their needs, provide personalized support, and ensure their satisfaction. **Key Responsibilities** * Provide quality service and customer satisfaction through effective communication and education * Establish customer relationships and follow up with customers, as needed * Provide prompt, accurate, and friendly customer service * Collaborate with other call center professionals to improve customer service skills and sales metrics * Work with business partners and customers to develop acquisition strategies based on market trends * Establish acceptance criteria for subcontractor products and services * Monitor subcontractor progress and maintain frequent interface with corresponding teams **Essential Qualifications** * 2+ years of experience in customer service, preferably in the healthcare industry * Previous experience in data entry and customer service * Strong customer service and communication skills * Ability to work in a fast-paced environment and meet productivity standards * Proficiency in leading customer interactions to develop acquisition strategies * Excellent oral and written communication skills * Ability to work independently and as part of a team **Preferred Qualifications** * Experience working in a call center environment * Knowledge of Medicaid populations and healthcare insurance benefits * Familiarity with data entry software and systems * Certification in customer service or a related field * Experience working with subcontractors and vendors **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a team environment and collaborate with colleagues * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and meet productivity standards * Proficiency in leading customer interactions to develop acquisition strategies * Excellent oral and written communication skills * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to the growth and development of our employees. As a Customer Service Representative, you'll have opportunities to: * Develop your customer service skills and expertise * Collaborate with other call center professionals to improve customer service skills and sales metrics * Work with business partners and customers to develop acquisition strategies based on market trends * Participate in training and development programs to enhance your skills and knowledge * Take on additional responsibilities and leadership roles within the organization **Work Environment and Company Culture** arenaflex is a remote-friendly organization, offering a flexible and dynamic work environment. As a Customer Service Representative, you'll work from the comfort of your own home, with access to our state-of-the-art technology and tools. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for bonuses and incentives * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements and remote work options * Professional development and training opportunities **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job