**Experienced Customer Service Representative – Government Project Support (Remote)**

Are you a customer service enthusiast with a passion for delivering exceptional support to government agencies? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex, a leading provider of innovative solutions to government projects, as a Customer Service Representative on our exciting FL DOC 20240730 project. **About arenaflex** arenaflex is a forward-thinking organization based in Arlington, Virginia, with a proven track record of delivering high-quality services to government agencies. As a SBA 8(a) Certified Small Disadvantaged Business, we pride ourselves on our expertise in providing independent medical reviews, records/data management services, medical coding, administrative staffing, and eligibility reviews. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the government contracting space. **Job Summary** As a Customer Service Representative on our FL DOC 20240730 project, you will play a critical role in providing exceptional support to customers of the Florida Department of Commerce. You will be responsible for assisting callers with online applications, responding to telephone inquiries, and reporting problems through our easy online system. If you have a strong customer service background, excellent communication skills, and a passion for delivering high-quality support, we encourage you to apply for this exciting opportunity. **Responsibilities** * Utilize standard call-center technology, including telephones, email, and web browsers, to provide exceptional support to customers of the Florida Department of Commerce. * Assist callers in completing online applications and respond to telephone inquiries within set time parameters. * Report problems through our easy online system and respond to written and telephone inquiries from claimants and third-party contacts. * Participate in training, team meetings, and reviews of internal and external communications to ensure seamless support to our customers. * Adhere to provided schedules and privacy rules set forth by the programs we serve. * Complete all assigned training as necessary and maintain up-to-date knowledge of regulations and policies as they apply to the various programs we service. * Perform other duties as assigned by leadership. **Education, Skills, and Qualifications** * High School diploma or equivalent required. * Minimum 1 year of customer service/call center experience required. * Must be able to speak and read English clearly, professionally, and fluently. * Experience working with a PC and the Windows operating system required. * Ability to type a minimum of 20 WPM. * Excellent interpersonal and leadership skills, with the ability to organize simultaneous tasks. * Ability to work as a member of a team and effectively work within established contractual turnaround times. * Experience working with the Florida Department of Commerce (Unemployment) highly preferred. **Screening and Reasonable Accommodation** * You may be required to undergo background screening and fingerprinting as a requirement of the project. * arenaflex complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact your recruiter. **EEO Statement** arenaflex is an Equal Opportunity Employer. All employment decisions at arenaflex are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. **Texting Notice** We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time. **What We Offer** * Competitive hourly rate of $17.50 per hour. * Comprehensive training program to ensure your success in this role. * Opportunity to work on a high-profile government project with a reputable organization. * Flexible work schedule, with the ability to work from anywhere in the 50 states (excluding Puerto Rico). * Collaborative and dynamic work environment with a team of experienced professionals. * Opportunities for career growth and professional development. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply for this job