**Experienced Customer Service Representative – Medicaid and Medicare Support**

**Join arenaflex, a leading healthcare company, in delivering exceptional customer experiences and transforming the way healthcare is delivered.** At arenaflex, we're committed to putting our heart into every moment of our customers' health. Our purpose is clear: to deliver enhanced human-centric healthcare for a rapidly changing world. With a strong focus on innovation and customer satisfaction, we're seeking an experienced Customer Service Representative to join our team. **About arenaflex** arenaflex is a dynamic and forward-thinking healthcare company that's dedicated to making healthcare more personal, convenient, and affordable. Our team is passionate about delivering exceptional customer experiences and transforming the way healthcare is delivered. With a strong commitment to innovation and customer satisfaction, we're constantly looking for ways to improve and expand our services. **Our Heart At Work Behaviors** Our Heart At Work Behaviors support our purpose and guide our commitment to delivering exceptional customer experiences. We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. Our behaviors include: * Empathy: We understand and care about our customers' needs and concerns. * Accountability: We take ownership of our actions and decisions. * Collaboration: We work together as a team to achieve our goals. * Innovation: We're constantly looking for new and better ways to deliver our services. * Respect: We treat our customers, colleagues, and partners with respect and dignity. **Job Summary** As a Customer Service Representative, you'll be providing telephone assistance to arenaflex Medicaid and Medicare members and providers. You'll assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound, and strong customer skills are required to be successful in this role. **Responsibilities** * Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc. * Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted. * Company provides equipment and training. * Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday * Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday **Required Qualifications** * Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems * Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals * Must be able to work from home and prove to be self-sufficient **Preferred Qualifications** * Experience with working remotely in a call center setting * Experienced with Medicaid and Medicare **Education** * High School Diploma or Equivalent **Pay Range** The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. **Benefits** In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. arenaflex offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, arenaflex employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and Company policies. **Career Growth Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs to help you succeed in your role and advance in your career. Our employees have access to: * Ongoing training and development programs * Mentorship and coaching * Opportunities for advancement and career growth * A supportive and collaborative work environment **Work Environment** Our work environment is designed to support your success and well-being. We offer: * A flexible and remote work arrangement * A state-of-the-art call center with the latest technology and equipment * A supportive and collaborative team environment * Opportunities for socialization and team-building **How to Apply** If you're passionate about delivering exceptional customer experiences and transforming the way healthcare is delivered, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to submit your application. **Application Deadline** We anticipate the application window for this opening will close on: 08/07/2024 Don't miss this opportunity to join arenaflex and make a difference in the lives of our customers. Apply today! Apply for this job