**Experienced Customer Service Representative (Healthcare) - Remote Opportunity at arenaflex**

Are you a customer service professional with a passion for delivering exceptional experiences in the healthcare industry? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex, a leading global organization that's redefining the customer experience landscape. As a Customer Service Representative (Healthcare) - Remote, you'll be part of a diverse team that's dedicated to making a meaningful impact in the lives of our clients and their customers. **About arenaflex** arenaflex is a forward-thinking global organization that's committed to nurturing a true people-first, inclusive culture and a genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" year after year. Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. **Join Our Team** As a Customer Service Representative (Healthcare) - Remote, you'll join an organically diverse team from 40 countries where ALL members contribute and support each other's success and well-being, united as "One arenaflex." Together, we'll help our clients deliver exceptional customer experiences that drive loyalty, retention, and growth. And with our continued growth, we're looking for talented individuals like you to join our purpose, people who are passionate about providing exceptional customer service experiences as we are. **Career Growth and Personal Development** This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **Key Responsibilities** As a Customer Service Representative (Healthcare) - Remote, you will: * Provide inbound customer support, greeting customers in a courteous, friendly, and professional manner using agreed-upon procedures. * Assess all in-bound calls to accurately and efficiently address member's needs by maintaining a strong customer focus. * Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member. * Be efficient in navigating multiple systems and delivering expert customer experiences with a smile. * Troubleshoot medical devices and resolve issues related to benefits, eligibility, appeals, grievances, and more. **Your Qualifications** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Healthcare) - Remote role include: * Passion for helping others and strong customer service orientation * Minimum 6 months customer service experience * Verifiable High School diploma or GED * Basic computer navigation skills and PC knowledge * Proficiency in fast-paced, multi-tasking environment * Eagerness to learn new technologies **What's in it for you?** One of our arenaflex Culture Statements says, "We are fanatical about our staff." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Work-from-home convenience with company-supplied technologies * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Reimagine the Best Version of You!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call arenaflex their "employer of choice" – proudly united as "One arenaflex." **Location:** USA, NM, Work-at-Home **Language Requirements:** * English **Time Type:** Full time **Eligibility to Work:** * In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** * Currently, this position may be performed only in the states listed here. **arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.** For more information regarding your EEO rights as an applicant, please visit the following websites: * English: [insert link] * Spanish: [insert link] To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job