**Lead Retail Customer Service Associate – Delivering Exceptional Customer Experiences at arenaflex**

At arenaflex, we're dedicated to providing top-notch customer service and exceeding our customers' expectations. As a Lead Retail Customer Service Associate, you'll play a vital role in driving our mission forward by delivering exceptional customer experiences, promoting arenaflex products and services, and leading a team of talented professionals. **About arenaflex** arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. With a strong commitment to quality and customer satisfaction, we strive to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is passionate about making a difference in our customers' lives, and we're looking for like-minded individuals to join our ranks. **Key Responsibilities** As a Lead Retail Customer Service Associate, you'll be responsible for: * Demonstrating consultative behaviors to ensure friendly, polite, expert service is delivered to all customers * Managing production flow to ensure all production orders are done right and on time * Taking customer orders, giving pricing information, performing consultative selling to customers, and recommending arenaflex products and services * Taking lead responsibility for digital imaging, scheduling, and running black and white or color production on full-service orders, including finishing services and large job management * Setting up complex orders and performing multiple tasks at the same time * Ensuring quality during and after the production process * Ensuring communication among shifts * Coordinating pick-up and delivery of customer orders * May provide leadership to team members on an assigned shift * Assists in the training of store team members * Collates, sorts, and organizes customer orders * Operates the Point of Sale terminal (POS), handles financial transactions, and makes change * Completes required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits * Follows instructions of supervisors and assists other team members in performing store functions * Follows arenaflex standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures * Secondary responsibility for coordination of all shipping-related services and activities, including: + Provides customer service by determining appropriate shipping methods, informing customers of arenaflex products, services, routes, and rates + Ensures quality customer service is given to customers by providing packaging services, as well as offering information about arenaflex products and services + Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies + Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels **Essential Qualifications and Requirements** * High school diploma or equivalent education * 2+ years of specialized experience * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position **Preferred Qualifications** * Experience in a customer-facing role, preferably in a retail or service industry * Knowledge of arenaflex products and services * Strong leadership and team management skills * Ability to work in a fast-paced environment and adapt to changing priorities * Excellent problem-solving and conflict resolution skills * Strong communication and interpersonal skills * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their careers. As a Lead Retail Customer Service Associate, you'll have opportunities to: * Develop your leadership and management skills through training and mentorship programs * Expand your knowledge of arenaflex products and services through ongoing training and education * Take on additional responsibilities and challenges to advance your career * Collaborate with cross-functional teams to drive business results and improve customer experiences * Participate in quality improvement initiatives to drive excellence and innovation **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. As a Lead Retail Customer Service Associate, you'll be part of a talented team that's passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of quality, integrity, and respect for our customers, team members, and the communities we serve. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Employee discounts on arenaflex products and services * Opportunities for professional development and career growth **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [HR.Recruiting@arenaflex.com](mailto:HR.Recruiting@arenaflex.com). We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@arenaflex.com. arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here Apply for this job