**Experienced Healthcare Customer Service Representative – Remote Call Center**

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex's Remote Call Center Team as an Experienced Healthcare Customer Service Representative! At arenaflex, we're committed to providing mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a valued member of our team, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals, businesses, and governments to achieve their goals. With a rich history of delivering exceptional outcomes, we're proud to serve Fortune 100 companies and over 500 governments worldwide. Our team is dedicated to creating a culture of innovation, collaboration, and mutual respect, where every associate feels valued and empowered to make a difference. **Responsibilities** As an Experienced Healthcare Customer Service Representative, you'll be responsible for: * Managing a steady volume of incoming calls regarding benefits from members, providers, and employer groups * Explaining and clarifying plans' policies and procedures * Actively attempting to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documenting the information on the billing system * Investigating verbal complaints concerning billing, claims, or service rendered * Escalating complaints of service failures to designated departments for investigation * Maintaining current knowledge of Member Services policies and procedures * Performing other work-related duties as assigned **Requirements** We're looking for individuals with a passion for helping others, natural empathy, and the determination to deliver a comprehensive solution to healthcare-related calls. While customer service experience is a plus, it's not required. To be successful in this role, you'll have: * The ability to successfully complete a customer service assessment and typing test * Must be a US Citizen * High school diploma, GED, or college degree * Ability to successfully complete a mandatory paid training program with 100% attendance * Successful completion of a background check is required for this position * At least 1 year of Call Center experience preferred * 1 year of face-to-face customer service experience * Knowledge of and prior experience in Dental, Medical, or Managed Care industry is preferred * Must possess the following characteristics: self-motivation, resourcefulness, detail-oriented, sense of accountability, and must be a team player * Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem-solving * Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer * Strong communication skills over the phone * Ability to deal with problems involving several concrete variables in standardized situations **Equipment and Workspace Requirements** * You must have a home internet connection of 10 Download and 3 Upload Speed (you may do a quick check through) * Must be able to hardwire your work computer directly to your home modem via ethernet * Must have a distraction-free and secure work environment **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our associates grow and develop their careers. As a Remote Call Center Representative, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Career growth opportunities within the healthcare team * Health benefits for you and your family, including medical, dental, and vision * Paid time off after 180 days of employment * Computer equipment and software to support your work **Work Environment and Company Culture** arenaflex is a dynamic and inclusive workplace where individuality is valued and respected. Our team is dedicated to creating a culture of innovation, collaboration, and mutual respect, where every associate feels empowered to make a difference. As a Remote Call Center Representative, you'll have the flexibility to work from home and enjoy a consistent work schedule. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Pay rate of $16.00 an hour * Bonus or incentive opportunities based on business need * Variety of benefits, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time **How to Apply** If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodation Request** People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox, please download the form first: click here to access or download the form () . You may also click here to access arenaflex's ADAAA Accommodation Policy () . **Vaccination Status** At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply Job! Apply for this job