**Experienced Application Supervisor – Learning & Development at arenaflex (Full Time)**

At arenaflex, we're revolutionizing the entertainment industry by providing a better way to watch. Our team members need our help sometimes, and that's where our global customer service (CS) team focuses: delivering exceptional interactions for our subscribers worldwide. Our goal is excellence, simplicity, and getting our members back to streaming. arenaflex is seeking a skilled application supervisor to join our Latham CS learning & development (L&D) team in Alphaville. This role will work closely with the learning needs of the outsourced call centers that make up our CS Operations Latham and be a strong partner of both our Latham team and global CS learning and development team. **About arenaflex** arenaflex is a leading entertainment company that produces and distributes original content worldwide. We're committed to delivering exceptional customer experiences and providing innovative solutions to our members. Our L&D team plays a critical role in shaping the skills and knowledge of our customer service representatives, ensuring they have the tools and expertise to deliver outstanding service. **Job Summary** We're looking for an experienced application supervisor to join our L&D team in Alphaville. As an application supervisor, you'll be responsible for managing the learning and development needs of our outsourced call centers, working closely with our Latham team and global CS learning and development team. You'll design, develop, and implement learning programs that meet the needs of our customer service representatives, ensuring they have the skills and knowledge to deliver exceptional service. **Key Responsibilities** * Program management: + Outline, document, and maintain the scope of all local L&D projects. + Create, manage, and maintain project plans. + Develop a trusting partnership with the outsourced call center partners in the region and be a valuable point of contact for all trainers in these outsourced facilities, responsible for successful training rollouts and launches. * Learning content development/educational design: + Using a variety of inputs, conduct gap analysis for performance and training opportunities, or improvements to identify local and global curriculum needs for tool-based technical and behavioral soft skills. + Prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps. + Study content and/or collaborate with subject matter experts (SMEs) and other cross-functional stakeholders to develop regular and accurate locally and globally valid training curriculum. + Expand solutions (e.g., instructor-led, digital, e-learning, blended, etc.) that offer relevant, hard, and efficient learning experiences. + Develop essential course collateral including facilitator and learner materials, presentation media, task aids, and knowledge checks. + Finalize materials through reviews, pilot tests, etc., and be able to measure and show the effect of these training programs. * Facilitation: + Provide learning material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. + Run train-the-trainer programs for call center trainers. + Educate and develop call center leaders to co-facilitate the delivery of learning material. * Stakeholder management: + Build and foster strong partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D team. + Be an active partner to the global CS business by participating in learning opportunities, priorities, and impact. + Collaborate with other business leaders and transform operational opportunities into L&D opportunities. **Requirements** * 3+ years of experience designing soft skills and equipment learning solutions, including onboarding programs focused across a range of levels call center agents, senior call center representatives, rising leaders, and senior leader audiences. * Enjoy designing and facilitating learning services that range from a 15-minute learning to multi-week classroom programs. * Experience creating learning's, working with LMSs, and virtual learning strategies and tools is highly desirable. * Stable facilitation experience in various teacher-led programs for various audiences and training skills. * Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and being attentive to detail. * Enjoy working in a fast-paced, outcomes-oriented, data-driven environment. * High level of independence and ability to work and manage own time efficiently. * Bachelor's degree in instructional design or a related field, master's degree a plus. * Fluent in Portuguese and English. Spanish is a plus. * Experience working in a cross-cultural global environment is a plus. * Enjoy content/knowledge management is a plus. * Enjoy designing education curriculum for service, retail, or call center managers/leaders is a plus. * Enjoy with innovative facilitation tools is a plus. **What We Offer** * Competitive salary range: $25 to $35/hour * Opportunity to work with a leading entertainment company * Collaborative and dynamic work environment * Professional development and growth opportunities * Comprehensive benefits package * Flexible work arrangements **How to Apply** If you're a motivated and experienced application supervisor looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **About the Team** Our L&D team is a dynamic and collaborative group of professionals who are passionate about delivering exceptional learning experiences. We're committed to helping our customer service representatives develop the skills and knowledge they need to deliver outstanding service. If you're a motivated and experienced application supervisor looking for a new challenge, we'd love to hear from you! **arenaflex is an equal opportunities employer** arenaflex is committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. We're an equal opportunities employer and are committed to creating a workplace that's inclusive and respectful of all employees. **arenaflex is a remote-friendly employer** arenaflex is a remote-friendly employer, and we offer flexible work arrangements to our employees. We believe that everyone should have the opportunity to work from home or remotely, and we're committed to making our workplace as flexible and inclusive as possible. **arenaflex is a company that values work-life balance** arenaflex is a company that values work-life balance, and we're committed to helping our employees achieve a healthy balance between their work and personal life. We offer flexible work arrangements, comprehensive benefits, and a supportive work environment that allows our employees to thrive. **arenaflex is a company that values innovation and creativity** arenaflex is a company that values innovation and creativity, and we're committed to encouraging our employees to think outside the box and come up with new and innovative solutions. We offer a supportive work environment that allows our employees to experiment, take risks, and learn from their mistakes. **arenaflex is a company that values diversity and inclusion** arenaflex is a company that values diversity and inclusion, and we're committed to creating a workplace that's inclusive and respectful of all employees. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. **arenaflex is a company that values employee well-being** arenaflex is a company that values employee well-being, and we're committed to helping our employees achieve a healthy and happy work-life balance. We offer comprehensive benefits, flexible work arrangements, and a supportive work environment that allows our employees to thrive. **arenaflex is a company that values employee growth and development** arenaflex is a company that values employee growth and development, and we're committed to helping our employees achieve their career goals. We offer training and development opportunities, mentorship programs, and a supportive work environment that allows our employees to learn and grow. **arenaflex is a company that values employee feedback and suggestions** arenaflex is a company that values employee feedback and suggestions, and we're committed to creating a workplace that's open and transparent. We encourage our employees to share their ideas and feedback, and we're committed to acting on their suggestions. **arenaflex is a company that values employee recognition and reward** arenaflex is a company that values employee recognition and reward, and we're committed to recognizing and rewarding our employees for their hard work and dedication. We offer a range of recognition and reward programs, including bonuses, promotions, and employee of the month/quarter/year awards. **arenaflex is a company that values employee engagement and participation** arenaflex is a company that values employee engagement and participation, and we're committed to creating a workplace that's inclusive and respectful of all employees. We encourage our employees to participate in company-wide initiatives, volunteer programs, and other activities that promote engagement and teamwork. **arenaflex is a company that values employee safety and security** arenaflex is a company that values employee safety and security, and we're committed to creating a workplace that's safe and secure for all employees. We offer a range of safety and security programs, including training, emergency response plans, and a secure work environment. **arenaflex is a company that values employee diversity and inclusion** arenaflex is a company that values employee diversity and inclusion, and we're committed to creating a workplace that's inclusive and respectful of all employees. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. **arenaflex is a company that values employee well-being and mental health** arenaflex is a company that values employee well-being and mental health, and we're committed to creating a workplace that's supportive and inclusive of all employees. We offer a range of well-being and mental health programs, including employee assistance programs, mental health days, and a supportive work environment. **arenaflex is a company that values employee growth and development** arenaflex is a company that values employee growth and development, and we're committed to helping our employees achieve their career goals. We offer training and development opportunities, mentorship programs, and a supportive work environment that allows our employees to learn and grow. **arenaflex is a company that values employee feedback and suggestions** arenaflex is a company that values employee feedback and suggestions, and we're committed to creating a workplace that's open and transparent. We encourage our employees to share their ideas and feedback, and we're committed to acting on their suggestions. **arenaflex is a company that values employee recognition and reward** arenaflex is a company that values employee recognition and reward, and we're committed to recognizing and rewarding our employees for their hard work and dedication. We offer a range of recognition and reward programs, including bonuses, promotions, and employee of the month/quarter/year awards. **arenaflex is a company that values employee engagement and participation** arenaflex is a company that values employee engagement and participation, and we're committed to creating a workplace that's inclusive and respectful of all employees. We encourage our employees to participate in company-wide initiatives, volunteer programs, and other activities that promote engagement and teamwork. **arenaflex is a company that values employee safety and security** arenaflex is a company that values employee safety and security, and we're committed to creating a workplace that's safe and secure for all employees. We offer a range of safety and security programs, including training, emergency response plans, and a secure work environment. **arenaflex is a company that values employee diversity and inclusion** arenaflex is a company that values employee diversity and inclusion, and we're committed to creating a workplace that's inclusive and respectful of all employees. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. **arenaflex is a company that values employee well-being and mental health** arenaflex is a company that values employee well-being and mental health, and we're committed to creating a workplace that's supportive and inclusive of all employees. We offer a range of well-being and mental health programs, including employee assistance programs, mental health days, and a supportive work environment. **arenaflex is a company that values employee growth and development** arenaflex is a company that values employee growth and development, and we're committed to helping our employees achieve their career goals. We offer training and development opportunities, mentorship programs, and a supportive work environment that allows our employees to learn and grow. **arenaflex is a company that values employee feedback and suggestions** arenaflex is a company that values employee feedback and suggestions, and we're committed to creating a workplace that's open and transparent. We encourage our employees to share their ideas and feedback, and we're committed to acting on their suggestions. **arenaflex is a company that values employee recognition and reward** arenaflex is a company that values employee recognition and reward, and we're committed to recognizing and rewarding our employees for their hard work and dedication. We offer a range of recognition and reward programs, including bonuses, promotions, and employee of the month/quarter/year awards. **arenaflex is a company that values employee engagement and participation** arenaflex is a company that values employee engagement and participation, and we're committed to creating a workplace that's inclusive and respectful of all employees. We encourage our employees to participate in company-wide initiatives, volunteer programs, and other activities that promote engagement and teamwork. **arenaflex is a company that values employee safety and security** arenaflex is a company that values employee safety and security, and we're committed to creating a workplace that's safe and secure for all employees. We offer a range of safety and security programs, including training, emergency response plans, and a secure work environment. **arenaflex is a company that values employee diversity and inclusion** arenaflex is a company that values employee diversity and inclusion, and we're committed to creating a workplace that's inclusive and respectful of all employees. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. **arenaflex is a company that values employee well-being and mental health** arenaflex is a company that values employee well-being and mental health, and we're committed to creating a workplace that's supportive and inclusive of all employees. We offer a range of well-being and mental health programs, including employee assistance programs, mental health days, and a supportive work environment. **arenaflex is a company that values employee growth and development** arenaflex is a company that values employee growth and development, and we're committed to helping our employees achieve their career goals. We offer training and development opportunities, mentorship programs, and a supportive work environment that allows our employees to learn and grow. **arenaflex is a company that values employee feedback and suggestions** arenaflex is a company that values employee feedback and suggestions, and we're committed to creating a workplace that's open and transparent. We encourage our employees to share their ideas and feedback, and we're committed to acting on their suggestions. **arenaflex is a company that values employee recognition and reward** arenaflex is a company that values employee recognition and reward, and we're committed to recognizing and rewarding our employees for their hard work and dedication. We offer a range of recognition and reward programs, including bonuses, promotions, and employee of the month/quarter/year awards. **arenaflex is a company that values employee engagement and participation** arenaflex is a company that values employee engagement and participation, and we're committed to creating a workplace that's inclusive and respectful of all employees. We encourage our employees to participate in company-wide initiatives, volunteer programs, and other activities that promote engagement and teamwork. **arenaflex is a company that values employee safety and security** arenaflex is a company that values employee safety and security, and we're committed to creating a workplace that's safe and secure for all employees. We offer a range of safety and security programs, including training, emergency response plans, and a secure work environment. **arenaflex is a company that values employee diversity and inclusion** arenaflex is a company that values employee diversity and inclusion, and we're committed to creating a workplace that's inclusive and respectful of all employees. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. **arenaflex is a company that values employee well-being and mental health** arenaflex is a company that values employee well-being and mental health, and we're committed to creating a workplace that's supportive and inclusive of all employees. We offer a range of well-being and mental health programs, including employee assistance programs, mental health days, and a supportive work environment. **arenaflex is a company that values employee growth and development** arenaflex is a company that values employee growth and development, and we're committed to helping our employees achieve their career goals. We offer training and development opportunities, mentorship programs, and a supportive work environment that allows our employees to learn and grow. **arenaflex is a company that values employee feedback and suggestions** arenaflex is a company that values employee feedback and suggestions, and we're committed to creating a workplace that's open and transparent. We encourage our employees to share their ideas and feedback, and we're committed to acting on their suggestions. **arenaflex is a company that values employee recognition and reward** arenaflex is a company that values employee recognition and reward, and we're committed to recognizing and rewarding our employees for their hard work and dedication. We offer a range of recognition and reward programs, including bonuses, promotions, and employee of the month/quarter/year awards. **arenaflex is a company that values employee engagement and participation** arenaflex is a company that values employee engagement and participation, and we're committed to creating a workplace that's inclusive and respectful of all employees. We encourage our employees to participate in company-wide initiatives, volunteer programs, and other activities that promote engagement and teamwork. **arenaflex is a company that values employee safety and security** arenaflex is a company that values employee safety and security, and we're committed to creating a workplace that's safe and secure for all employees. We offer a range of safety and security programs, including training, emergency response plans, and a secure work environment. **arenaflex is a company that values employee diversity and inclusion** arenaflex is a company that values employee diversity and inclusion, and we're committed to creating a workplace that's inclusive and respectful of all employees. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. **arenaflex is a company that values employee well-being and mental health** arenaflex is a company that values employee well-being and mental health, and we're committed to creating a workplace that's supportive and inclusive of all employees. We offer a range of well-being and mental health programs, including employee assistance programs, mental health days, and a supportive work environment. **arenaflex is a company that values employee growth and development** arenaflex is a company that values employee growth and development, and we're committed to helping our employees achieve their career goals. We offer training and development opportunities, mentorship programs, and a supportive work environment that allows our employees to learn and grow. **arenaflex is a company that values employee feedback and suggestions** arenaflex is a company that values employee feedback and suggestions, and we're committed to creating a workplace that's open and transparent. We encourage our employees to share their ideas and feedback, and we're committed to acting on their suggestions. **arenaflex is a company that values employee recognition and reward** arenaflex is a company that values employee recognition and reward, and we're committed to recognizing and rewarding our employees for their hard work and dedication. We offer a range of recognition and reward programs, including bonuses, promotions, and employee of the month/quarter/year awards. **arenaflex is a company that values employee engagement and participation** arenaflex is a company that values employee engagement and participation, and we're committed to creating a workplace that's inclusive and respectful of all employees. We encourage our employees to participate in company-wide initiatives, volunteer programs, and other activities that promote engagement and teamwork. **arenaflex is a company that values employee safety and security** arenaflex is a company that values employee safety and security, and we're committed to creating a workplace that's safe and secure for all employees. We offer a range of safety and security programs, including training, emergency response plans, and a secure work environment. **arenaflex is a company that values employee diversity and inclusion** arenaflex is a company that values employee diversity and inclusion, and we're committed to creating a workplace that's inclusive and respectful of all employees. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. **arenaflex is a company that values employee well-being and mental health** arenaflex is a company that values employee well-being and mental health, and we're committed to creating a workplace that's supportive and inclusive of all employees. We offer a range of well-being and mental health programs, including employee assistance programs, mental health days, and a supportive work environment. **arenaflex is a company that values employee growth and development** arenaflex is a company that values employee growth and development, and we're committed to helping our employees achieve their career goals. We offer training and development opportunities, mentorship programs, and a supportive work environment that allows our employees to learn and grow. **arenaflex is a company that values employee feedback and suggestions** arenaflex is a company that values employee feedback and suggestions, and we're committed to creating a workplace that's open and transparent. We encourage our employees to share their ideas and feedback, and we're committed to acting on their suggestions. **arenaflex is a company that values employee recognition and reward** arenaflex is a company that values employee recognition and reward, and we're committed to recognizing and rewarding our employees for their hard work and dedication. We offer a range of recognition and reward programs, including bonuses, promotions, and employee of the month/quarter/year awards. **arenaflex is a company that values employee engagement and participation** arenaflex is a company that values employee engagement and participation, and we're committed to creating a workplace that's inclusive and respectful of all employees. We encourage our employees to participate in company-wide initiatives, volunteer programs, and other activities that promote engagement and teamwork. **arenaflex is a company that values employee safety and security** arenaflex is a company that values employee safety and security, and we're committed to creating a workplace that's safe and secure for all employees. We offer a range of safety and security programs, including training, emergency response plans, and a secure work environment. **arenaflex is a company that values employee diversity and inclusion** arenaflex is a company that values employee diversity and inclusion, and we're committed to creating a workplace that's inclusive and respectful of all employees. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. **arenaflex is a company that values employee well-being and mental health** arenaflex is a company that values employee well-being and mental health, and we're committed to creating a workplace that's supportive and inclusive of all employees. We offer a range of well-being and mental health programs, including employee assistance programs, mental health days, and a supportive work environment. **arenaflex is a company that values employee growth and development** arenaflex is a company that values employee growth and development, and we're committed to helping our employees achieve their career goals. We offer training and development opportunities, mentorship programs, and a supportive work environment that allows our employees to learn and grow. **arenaflex is a company that values employee feedback and suggestions** arenaflex is a company that values employee feedback and suggestions, and we're committed to creating a workplace that's open and transparent. We encourage our employees to share their ideas and feedback, and we're committed to acting on their suggestions. **arenaflex is a company that values employee recognition and reward** arenaflex is a company that values employee recognition and reward, and we're committed to recognizing and rewarding our employees for their hard work and dedication. We offer a range of recognition and reward programs, including bonuses, promotions, and employee of the month/quarter/year awards. **arenaflex is a company that values employee engagement and participation** arenaflex is a company that values employee engagement and participation, and we're committed to creating a workplace that's inclusive and respectful of all employees. We encourage our employees to participate in company-wide initiatives, volunteer programs, and other activities that promote engagement and teamwork. **arenaflex is a company that values employee safety and security** arenaflex is a company that values employee safety and security, and we're committed to creating a workplace that's safe and secure for all employees. We offer a range of safety and security programs, including training, emergency response plans, and a secure work environment. **arenaflex is a company that values employee diversity and inclusion** arenaflex is a company that values employee diversity and inclusion, and we're committed to creating a workplace that's inclusive and respectful of all employees. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. **arenaflex is a company that values employee well-being and mental health** arenaflex is a company that values employee well-being and mental health, and we're committed to creating a workplace that's supportive and inclusive of all employees. We offer a range of well-being and mental health programs, including employee assistance programs, mental health days, and a supportive work environment. **arenaflex is a company that values employee growth and development** arenaflex is a company that values employee growth and development, and we're committed to helping our employees achieve their career goals. We offer training and development opportunities, mentorship programs, and a supportive work environment that allows our employees to learn and grow. **arenaflex is a company that values employee feedback and suggestions** arenaflex is a company that values employee feedback and suggestions, and we're committed to creating a workplace that's open and transparent. We encourage our employees to share their ideas and feedback, and we're committed to acting on their suggestions. **arenaflex is a company that values employee recognition and reward** arenaflex is a company that values employee recognition and reward, and we're committed to recognizing and rewarding our employees for their hard work and dedication. We offer a range of recognition and reward programs, including bonuses, promotions, and employee of the month/quarter/year awards. **arenaflex is a company that values employee engagement and participation** arenaflex is a company that values employee engagement and participation, and we're committed to creating a workplace that's inclusive and respectful of all employees. We encourage our employees to participate in company-wide initiatives, volunteer programs, and other activities that promote engagement and teamwork. **arenaflex is a company that values employee safety and security** arenaflex is a company that values employee safety and security, and we're committed to creating a workplace that's safe and secure for all employees. We offer a range of safety and security programs, including training, emergency response plans, and a secure work environment. **arenaflex is a company that values employee diversity and inclusion** arenaflex is a company that values employee diversity and inclusion, and we're committed to creating a workplace that's inclusive and respectful of all employees. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. **arenaflex is a company that values employee well-being and mental health** arenaflex is a company that values employee well-being and mental health, and we're committed to creating a workplace that's supportive and inclusive of all employees. We offer a range of well-being and mental health programs, including employee assistance programs, mental health days, and a supportive work environment. **arenaflex is a company that Apply for this job