**Experienced Medical Customer Service Representative – Remote Opportunity with arenaflex**

At arenaflex, we're dedicated to providing exceptional customer service to our clients in the healthcare industry. As a leading provider of innovative solutions, we're seeking highly motivated and experienced Medical Customer Service Representatives to join our remote team in the Fort Worth/Dallas area. If you're passionate about delivering top-notch customer service and have a strong background in call center operations, we want to hear from you! **About arenaflex** arenaflex is a forward-thinking organization that's revolutionizing the way we approach customer service. With a strong focus on innovation and employee satisfaction, we're committed to creating a work environment that's both challenging and rewarding. Our team is comprised of talented individuals who share a common goal: to provide exceptional service to our clients and their customers. **Job Summary** As a Medical Customer Service Representative with arenaflex, you'll play a critical role in delivering outstanding customer service to our clients in the healthcare industry. You'll be responsible for answering inbound calls, making outbound calls, and providing empathetic support to patients and their families. If you're a motivated and experienced customer service professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Answer inbound calls and make outbound calls to patients and healthcare providers * Provide empathetic and personalized support to patients and their families * Gather and review patient billing and medical information * Operate according to the guidelines of the Federal Health Care Program * Work with carriers to ensure coverage of medication on behalf of the patient * Use computer skills for data entry and other administrative tasks * Collaborate with team members to achieve customer satisfaction and service goals **Essential Qualifications** * At least 1 year of recent Call Center experience (no exceptions) * High School Diploma or Equivalent * Active internet connection and ability to work from home * Ability to multi-task and use dual monitors * Great work attitude and willingness to help others * Ability to pick up work equipment in Irving **Preferred Qualifications** * Medical Call Center experience (but not required) * Strong knowledge of the Federal Health Care Program and its guidelines * Experience working with carriers and insurance providers * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and meet productivity goals **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and meet productivity goals * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team * Strong computer skills, including data entry and software applications * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * Paid training and onboarding program * Ongoing coaching and feedback * Opportunities for career advancement and professional growth * Access to industry-leading training and development programs * Recognition and rewards for outstanding performance **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that's dedicated to delivering exceptional customer service. Our team is comprised of talented and motivated individuals who share a common goal: to provide outstanding service to our clients and their customers. We're committed to creating a work environment that's both challenging and rewarding, with opportunities for growth and development. **Compensation, Perks, and Benefits** * $16/hour weekly pay * Benefits package, including medical benefits * Equipment provided * Ability to work from home * Paid training and onboarding program * Ongoing coaching and feedback * Opportunities for career advancement and professional growth **How to Apply** If you're a motivated and experienced customer service professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please email an up-to-date resume to [rozanna.mapp@arenaflex.com](mailto:rozanna.mapp@arenaflex.com) and mention "Experienced Medical Customer Service Representative – Remote Opportunity with arenaflex." We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Apply for this job