**Experienced Customer Service Representative – Student Health Division at arenaflex**

At arenaflex, we're committed to delivering exceptional human-centric health care that's tailored to the unique needs of our members. As a Customer Service Representative in our Student Health division, you'll play a vital role in shaping the experience of our members and helping them navigate the complexities of their health care plans. If you're passionate about delivering top-notch customer service and making a meaningful impact in the lives of others, we want to hear from you. **About arenaflex** arenaflex is a leading health care organization dedicated to transforming the way we deliver care. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver. That's why we've developed our Heart At Work Behaviors, which empower our employees to feel empowered by the role they play in shaping our culture and accelerating our ability to innovate and deliver solutions that make health care more personal, convenient, and affordable. **Job Summary** As a Customer Service Representative in our Student Health division, you'll be the face of arenaflex, directly impacting the service experiences of our members. You'll engage, consult, and educate members based on their unique needs, preferences, and understanding of our plans, tools, and resources. Your primary responsibilities will include: - Answering customer inquiries, both basic and complex, related to claims, eligibility, and benefits - Resolving issues by phone and triaging resulting rework to appropriate staff - Documenting and tracking contacts with members, providers, and plan sponsors - Guiding members through their plan benefits, arenaflex policy, and procedures, as well as having knowledge of resources to comply with regulatory guidelines - Creating an emotional connection with our members by understanding and engaging them to the fullest to champion for their best health - Taking accountability to fully understand the member's needs by building a trusting and caring relationship with the member - Anticipating customer needs and providing related information to answer unasked questions - Using customer service threshold framework to make financial decisions to resolve member issues - Explaining member's rights and responsibilities in accordance with contract **Required Qualifications** - Must be available to work an 8-hour shift between the hours of 8:30am - 8:30pm Eastern Standard Time (EST), Monday - Friday - Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate - Experience in a production environment - High School Diploma or Equivalent **Preferred Qualifications** - Bachelor's degree in a related field (e.g., business, communications, health care administration) - Previous experience in a health care setting or related industry - Certification in customer service or a related field (e.g., Certified Customer Service Representative, Certified Health Care Customer Service Representative) **Skills and Competencies** - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities - Strong problem-solving and analytical skills - Ability to work independently and as part of a team - Strong customer service skills, with a focus on empathy and compassion - Ability to navigate complex health care plans and policies - Strong organizational and time management skills - Ability to work in a remote environment and maintain productivity and focus **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: - On-the-job training and coaching - Online training and development courses - Mentorship programs - Leadership development programs - Opportunities for advancement and career growth **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced organization that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our company culture is built on our Heart At Work Behaviors, which include: - Empathy and compassion - Collaboration and teamwork - Innovation and creativity - Accountability and ownership - Continuous learning and growth **Compensation, Perks, and Benefits** arenaflex offers a comprehensive compensation and benefits package, including: - Competitive hourly rate or annual salary - Medical, dental, and vision benefits - 401(k) retirement savings plan - Employee Stock Purchase Plan - Fully-paid term life insurance plan - Short-term and long-term disability benefits - Paid Time Off (PTO) or vacation pay - Paid holidays throughout the calendar year - CVS store discount - Discount programs with participating partners **How to Apply** If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we want to hear from you. Apply now to join our team as a Customer Service Representative in our Student Health division at arenaflex. Apply Job! **Application Window** We anticipate the application window for this opening will close on: 08/09/2024 **Equal Employment Opportunity** Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply for this job