**Experienced Customer Support Representative – Airport Operations Crew**

**Join arenaflex, a leading airline company, in providing exceptional customer service to clients in the airport. As an Airport Operations Crew member, you will be responsible for checking in and confirming clients' identification, labeling, lifting, and handling client baggage, booking, selling, and checking flight reservations, meeting and assisting with flight appearances and takeoffs, planning airplane lodge for takeoff, facilitating client loading and deplaning, helping clients with special needs, and adhering to any specially appointed demands on a case-by-case basis.** **About arenaflex** arenaflex is a dynamic and innovative airline company that prioritizes customer satisfaction and employee well-being. With a strong commitment to diversity, equity, and inclusion, we strive to create a work environment that values and respects individual differences. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our crew. **Key Responsibilities:** * Check clients' identification and verify their travel documents * Label, lift, and handle client baggage, ensuring timely and efficient processing * Report flight appearances, takeoffs, and pre-loading data through the public location framework * Communicate with clients to keep them informed and address any concerns or issues * Offer auxiliary services to clients, such as "more speed" and "more space" * Coordinate with colleagues and different divisions to ensure seamless client service * Assist with planning airplane lodge for client loading and takeoff, including cleaning of seats, seat-pockets, and floor * Operate airport equipment, such as client enplaning/deplaning equipment, stream span, super way, and airstairs * Help clients with special needs, such as clients who require assistance with boarding * Perform and pivot through all airport operations-related capabilities (gate, ticket counter, etc.) * Other duties as assigned **Essential Qualifications:** * High school diploma or equivalent (GED) * At least 18 years of age * One year of customer service or sales experience * Strong interpersonal and listening skills * Proficiency in written and spoken English * Ability to complete a customer service evaluation * Familiarity with the JetBlue Uniform Strategy Manual Principles * Willingness to travel and work variable hours, including weekends and holidays * Experience using a mouse, PC, keyboard, and basic word processing, email, and office applications * Ability to use handheld radios and receivers to communicate with operations and make terminal announcements * Ability to obtain and maintain a valid Security Identification Display Area (SIDA) ID * Experience performing under pressure and meeting fixed time requirements * Depending on the location, may be required to have and maintain a valid Driver's Permit and a driving record that meets JetBlue Aviation's safety guidelines * Depending on the location, may be required to obtain and maintain a US Customs Permit * Availability for occasional short-term travel (10%) * Legally qualified to work in the country where the position is located * Approval to work in the US is required; this position is not eligible for visa sponsorship * Pass a pre-employment drug test **Preferred Qualifications:** * Two years of customer service, volunteer, or sales experience * Knowledge of customer service standards and practices * Experience working with different types of payment (cash, credit cards, traveler's checks, etc.) * Past carrier experience * Bilingual abilities **Crewmember Expectations:** * Regular attendance and reliability * Ability to work flexible hours, including weekends, holidays, and short-term shifts * Willingness to make occasional trips to different locations for training or brief assignments * Ability to maintain a professional appearance * While working or traveling on JetBlue flights, and when time allows, all able crew members are expected to assist with light cleaning of the airplane * Fit with the JetBlue culture, or at least, demonstrate the JetBlue values of Health, Mindfulness, Respect, Energy, and Fun * Advance JetBlue's #1 value of safety as a Health Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Strategy, and social norms * Identify health or safety concerns, issues, occurrences, or hazards that should be reported and report them as soon as possible and without hesitation, including through JetBlue's private reporting systems (Aviation Health Activity Program (pronto) or Safety Activity Report (SAR)) * Comply with all relevant regulations, guidelines (FAA, OSHA, etc.), and organizational policies, procedures, and risk controls * Maintain JetBlue's safety performance metric objectives and understand how they relate to their responsibilities and obligations **Equipment and Tools:** * PC and other office equipment * Public Location Framework * Fly bridge and air stairs (client enplaning/deplaning equipment) * Handheld radios * Unattended PC booths used to recognize and handle client reservations * Light Emitting Diode (LED) screens and signs **Workplace:** * Airport environment * Exposure to climate and raised noise levels within airports * Ability to stand for extended periods * May be required to cover unpredictable tasks, which occasionally cause extended workdays **Physical Exertion:** * Moderate physical exertion expected by handling items up to 50 pounds regularly or 70-100 pounds occasionally with the help of others or equipment. **Compensation:** The base salary for this position starts at $15.00. Base salary is one part of arenaflex's comprehensive compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crew member stock purchase plan, short-term and long-term disability insurance, basic life insurance, free space available travel on arenaflex, and more. arenaflex is an Equal Opportunity Employer and an Affirmative Action Employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status, and will not be discriminated against based on disability. **How to Apply:** If you're passionate about delivering exceptional customer service and working in a dynamic airline environment, apply now to join arenaflex's Airport Operations Crew! Apply for this job