**Experienced Client Service Execution Examination Expert – Remote Customer Care**

**Join arenaflex, a leading airline company, in revolutionizing the customer service experience. As an Experienced Client Service Execution Examination Expert, you will play a pivotal role in driving execution enhancements across the customer assistance association.** **About arenaflex** arenaflex is a renowned airline company that has been a leader in the industry for years. With a commitment to providing exceptional customer service, we strive to make every journey a memorable one. Our team of dedicated professionals works tirelessly to ensure that our customers receive the highest level of service, from booking to arrival. As a member of our team, you will be part of a dynamic and innovative organization that values collaboration, creativity, and continuous improvement. **Job Summary** The Experienced Client Service Execution Examination Expert is an inspecting, revealing, and investigation capability that reports into the Client Service Labor force Arranging and Examination (WPA) division, directing examination and exploration of individual Client Service Crewmembers execution. The Expert expects all exploration important to give understanding and sound suggestions to Client Service Administration to drive execution enhancements across the Client assistance association. **Key Responsibilities** - Research execution measurements of Crewmembers, including (yet not restricted to) normal handle time (AHT), expansion out calls, after-call work (ACW), First Call Goal (FCR), Consumer loyalty Scores (CSAT), and different measurements considered pertinent to the flow business reasoning or things important to illustrate a Crewmember's general exhibition inside Client care. - Research constancy measurements of Crewmembers, including (yet not restricted to) participation; consistence; login/logout; no-call, flake-out; banner reasons; time away things; additional time, and different measurements considered pertinent to the flow business reasoning or things important to illustrate a Crewmember's general trustworthiness inside Client care. - Distinguish connections between Client assistance measurements utilizing information investigation to drive interaction and execution upgrades. - Make dashboards and revealing at various levels across the Client assistance Venture, including Colleague measurements. - Work cooperatively with a gathering of Examiners to mechanize revealing for all Client care measurements in utilizing Scene/Power BI/Snowflake. - Make all detailing expected to manage prize and acknowledgment programs for Client care, answering to screen the adequacy of the acknowledgment program remembering suggestions for working on the viability of the acknowledgment program. - Take part in Contact Community as a Help (CCaaS) execution to make detailing and dashboards that distinguish client patterns in light of plans from CCaaS. - Different obligations as alloted. **Essential Qualifications** - Secondary School Certificate or General Instruction Improvement (GED) Recognition. - One (1) year of earlier investigator or applicable experience. - Competitors should show Information Examination, Information Narrating, and SQL Coding expertise in a work test evaluation. - Brilliant verbal and composed relational abilities. - Exhibit capability in perusing, composing, and communicating in English. - Ready to head out to the workplace on a case by case basis because of obligatory office days, preparation phases, gatherings, etc. - Ready to give one phone line and a high velocity web association essentials of: - Without VOIP: least 1.5 Mbps download and 256K transfer speed. - With VOIP: least 3 Mbps download and 512K transfer speed. - Essential information in Perception Programming (like Scene, Qlik, PowerBI), and SQL. - Shown insight in information narrating utilizing a complex dataset to introduce experiences, patterns, or examples. - Middle level Microsoft Succeed (recipes, turn tables, information approval, combining informational collections). - Ready to give a protected and proficient office-workplace, liberated from foundation commotion and interruption. - Exceptionally energetic individual, fit for stepping up to the plate, adaptable inside a continually changing climate. - Capacity to oversee and focus on different assignments actually. - Compelling scientific abilities including the capacity to accumulate and decipher information, distinguish drifts, create and introduce business bits of knowledge prompting business techniques. - Experience in contact place measurements, cycles, and detailing. - Solid tender loving care, the capacity to zero in on all parts of an undertaking, regardless of how little, and produce quality work liberated from slip-ups and disparities. - Proactively recognize information quality, capacity to evaluate the dependability and importance of the information sources to guarantee that the gathered information is exact and agent of the objective populace. - Accessible for incidental short-term travel (10%). - Adaptable and ready to work whenever including evenings, ends of the week, and occasions. - Should pass a ten (10) year record verification and pre-work drug test. - Should be legitimately qualified to work in the country in which the position is found. - Approval to work in the US is required. This position isn't qualified for visa sponsorship. **Preferred Qualifications** - Four year certification in related field. - Two (2) long stretches of examiner experience, ideally in the carrier/travel industry or a contact community. - Two (2) long stretches of client assistance, deals, money, or carrier experience. - Experience in Microsoft Structures and Streams. - Information on Avaya CMS data set things and estimations or Amazon Associate contact records. - Information on Angle Planning Suite. - Capacity to work freely and in a high-pressure group climate. **Work Environment and Company Culture** As a member of our team, you will be part of a dynamic and innovative organization that values collaboration, creativity, and continuous improvement. Our work environment is designed to foster a culture of excellence, where every individual has the opportunity to grow and develop their skills. We offer a range of benefits, including: - Competitive salary and benefits package. - Opportunities for professional growth and development. - Collaborative and supportive work environment. - Recognition and rewards for outstanding performance. - Access to cutting-edge technology and tools. - Flexible work arrangements, including remote work options. **Compensation and Perks** arenaflex offers a competitive salary and benefits package, including: - Salary range: $35-45$/Year. - Comprehensive health insurance. - Retirement savings plan. - Paid time off and holidays. - Access to on-site fitness center and wellness programs. - Discounts on airline tickets and travel packages. **How to Apply** If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. **Join arenaflex today and be part of a team that is revolutionizing the customer service experience!** Apply for this job