Experienced Customer Support Representative – Family Technology Solutions and Co-Parenting Application Expert

Welcome to arenaflex: Empowering Families Through Technology

arenaflex is a pioneering technology company dedicated to helping families thrive across all life's circumstances. By bringing together three leading family management brands, we provide a holistic set of solutions for all types of families. Our mission is to create a safe and productive environment for families to co-exist, and we've been driven by this purpose for over 20 years. As a customer-centric organization, we're committed to delivering exceptional support to our users, and that's where you come in.

About Our Brands

Our portfolio includes the world's most trusted co-parenting application, a leading family organizing app in the U.S., and a prominent European-based family organization app. These platforms have empowered millions of families to manage their busy lives, coordinate schedules, and communicate effectively. With over 250,000 5-star ratings and nearly one million parents and family law practitioners leveraging our technology, we're poised for continued growth and innovation.

Join Our Team: Customer Support Representative

We're seeking a passionate and experienced Customer Support Representative to join our team at arenaflex. As a critical member of our support team, you will provide technical and billing support to application users, serving as a vital point of contact between our customers and development team. Your primary goal will be to deliver exceptional customer experiences, resolving issues with expediency and professionalism.

Key Responsibilities:

• Provide technical, account, and billing support for customers using our mobile app and website
• Quickly resolve customer questions and requests in a friendly, professional manner via phone, email, and chat
• Diagnose and report technical glitches, sharing customer feedback with our development team
• Educate customers on our features and benefits, ensuring they get the most out of our solutions
• Maintain a working knowledge of all our products, services, and promotions, as well as Customer Support policies and procedures
• Understand and profile customer needs to make recommendations for additional services

Who You Are:

To succeed in this role, you'll be a critical thinker with strong interpersonal skills, able to break down and resolve issues quickly and effectively. You'll be an effective communicator, showing patience and empathy towards customers and colleagues. As a collaborative team player, you'll enjoy partnering with cross-functional teams to resolve inquiries and share customer feedback. You'll be self-driven, curious, and passionate about helping families thrive.

What You Bring:

• A high level of web proficiency and strong computer skills
• Strong communication skills, both written and verbal, with an eye toward grammatical proficiency
• Proficiency in Microsoft Office and a solid understanding of Web, Android, and iOS platforms and operating systems
• Demonstrated experience in customer support, customer experience, or customer-facing roles is preferred
• Bachelor's/Professional degree or equivalent experience is preferred
• Experience with error reporting tools like JIRA and customer support tools like Zendesk is a plus
• Knowledge of the Family Law industry is a plus

Why Join arenaflex?

By joining our team, you'll become part of a growing organization with a strong mission and a positive, supportive culture. We offer a range of benefits, including:

• Full Medical: arenaflex pays 100% of the premium for employees and additional family members
• 401k: Up to a 4% match with immediate vesting
• 12 weeks paid leave for all new parents
• 12 Paid Company Holidays + Paid Winter Break + Additional You Days
• Learning & Development stipend for employees
• Supportive and flexible working environment – work from anywhere!

Career Growth and Development

At arenaflex, we're committed to helping our employees grow and develop in their careers. You'll have access to training and development opportunities, as well as the chance to work with a talented team of professionals who are passionate about making a difference in the lives of families.

Diversity, Equity, and Inclusion

arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Conclusion

If you're a motivated and customer-focused individual who is passionate about helping families thrive, we encourage you to apply for this exciting opportunity. As a Customer Support Representative at arenaflex, you'll play a vital role in delivering exceptional customer experiences and contributing to the growth and success of our organization. Join our team today and become part of a dynamic and supportive community that is dedicated to making a positive impact on the lives of families around the world.