Experienced Customer Service Representative – Remote Eligible for Passionate Pet Lovers to Deliver Top-Notch Support and Unparalleled Neighborly Experience

Introduction to arenaflex

Imagine being part of a dynamic team that shares your passion for delivering exceptional customer service and making a difference in the lives of pet lovers. At arenaflex, we are dedicated to providing top-notch support to our valued neighbors, and we are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a remote-eligible role, this position offers the flexibility to work from anywhere, making it an ideal opportunity for candidates who live outside of SE Michigan. If you are a pet enthusiast with a knack for providing outstanding customer service, we invite you to apply for this exciting role and become an integral part of our neighborly team.

Job Overview

As a Customer Service Representative, also known as a Neighbor Service Coordinator, you will play a vital role in assisting with key initiatives designed to differentiate arenaflex as a superior provider of customer service. Your primary responsibility will be to respond to and disseminate incoming communication and information from our neighbors to our stores and key departments via email and phone. This is an excellent opportunity to utilize your exceptional customer service skills, work with a talented team, and contribute to the growth and success of our organization.

Key Responsibilities

• Answering neighbor requests or inquiries concerning store service, products, company loyalty programs, and other services via phone and email.
• Working with stores and the field management team to resolve neighbor complaints in a timely, efficient, and professional manner.
• Maintaining records of incoming neighbor contact (phone and email) and the nature of each inquiry.
• Providing reporting on inquiries and time to resolution.
• Improving neighbor retention through programs and services provided to the neighbor.
• Continually maintaining working knowledge of company services, promotions, and programs.
• Handling product recalls.
• Advising neighbors on company information.

Qualifications and Requirements

To be a successful Customer Service Representative at arenaflex, you should possess the following essential qualifications:

• A High school diploma; degree preferred.
• 3-5 years of related experience and knowledge of service delivery.
• Strong customer service orientation.
• Proven ability to communicate effectively (through oral and written communication) with internal and external customers with the highest degree of professionalism, clarity, and diplomacy while being firm as the situation necessitates.
• Proven ability to work with minimal supervision.
• Demonstrated ability to multi-task.
• Ability to handle inquiries, and exercise good judgment in working with internal and external customers and apply critical thinking skills to solve problems.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Weekend rotation and evening shift rotation required.
• Proficiency in data entry.
• Solid MS Office products skills.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a customer-facing role, preferably in a pet-related industry.
• Knowledge of pet care and products.
• Familiarity with customer relationship management (CRM) software.
• Certification in customer service or a related field.

Skill and Competencies

To excel in this role, you should possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficiency in MS Office, particularly Excel, Word, and Outlook.
• Strong attention to detail and ability to maintain accurate records.
• Ability to work collaboratively as part of a team.
• Strong customer service orientation and ability to provide exceptional support to our neighbors.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development opportunities, including:

• Comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role.
• Ongoing coaching and feedback to help you grow and develop in your career.
• Opportunities for advancement within the company.
• Access to industry-leading training and development programs.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and supportive work environment. Our company culture is built on the following values:

• A passion for delivering exceptional customer service.
• A commitment to making a difference in the lives of our neighbors.
• A collaborative and team-oriented approach to work.
• A focus on ongoing learning and development.
• A fun and dynamic work environment.

Compensation, Perks, and Benefits

As a Customer Service Representative at arenaflex, you can expect a competitive compensation package, including:

• A competitive salary.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for advancement and professional growth.
• A fun and dynamic work environment.

Conclusion

If you are a passionate pet lover with a knack for delivering exceptional customer service, we invite you to apply for this exciting opportunity to join our team as a Customer Service Representative. At arenaflex, we are committed to making a difference in the lives of our neighbors, and we believe that you can play a vital role in helping us achieve this goal. Don't miss out on this opportunity to join a dynamic team and take your career to the next level. Apply today and become an integral part of our neighborly team!