Experienced Call Center Customer Service Representative - First Notice of Loss (FNOL) Specialist - Remote Work Opportunity at arenaflex

Introduction to arenaflex

arenaflex is a leading subrogation company that specializes in recovering payments on damage claims, ensuring that the responsible party covers the costs of damages incurred. Our mission is built on providing exceptional customer service to our clients and all parties involved in a claim, allowing them to focus on their core business. At arenaflex, we are driven by our Core Four principles: Process, Results, Culture, and Experience. These guiding principles have been instrumental in our current and future success, fostering an environment that values efficiency, effective processes, and a casual, comfortable atmosphere.

About Our Culture

At arenaflex, we believe in the importance of work-life balance and strive to create an environment that supports this balance. We are passionate about hosting company events that celebrate each other's achievements and bring our team together. Additionally, we prioritize giving back to the community through various volunteer events throughout the year. Our culture is built on the foundation of mutual respect, open communication, and teamwork, making arenaflex an ideal place to grow your career.

Job Overview

We are seeking an experienced and skilled Call Center Customer Service Representative to join our team as a First Notice of Loss (FNOL) Specialist. As an FNOL Representative, you will be responsible for providing high-quality inbound communication services, recording First Notice of Loss (FNOL) claims, and ensuring that our customers receive exceptional service. If you are passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Accept inbound calls from engineers, technicians, and other field operators reporting FNOL claims
• Communicate effectively with customers, entering data accurately into our customized database
• Report underground damage to locate companies when applicable
• Provide outstanding service to customer representatives, ensuring their needs are met
• Analyze photos and map the correct location to determine damage
• Participate in special projects as assigned, contributing to the team's overall success

Requirements and Qualifications

To be successful in this role, you will need to possess the following skills and qualifications:

• Ability to type a minimum of 55 words per minute, error-free
• Proficiency in Microsoft Excel, Word, Outlook, PDFs, and internet searches
• Advanced phone and verbal communication skills, with excellent active listening skills
• Excellent written communication skills, with the ability to read and follow a script
• Ability to analyze and interpret photos to determine damage
• High School Diploma or equivalent required
• 6 months to 1 year of previous customer service call center experience required
• Experience with Microsoft Teams is a plus

What We Offer

At arenaflex, we are committed to providing our employees with a comprehensive benefits package, including:

• Paid time off, accrued at a rate of 5 hours per pay period, equal to 3 weeks in your first full year
• $50/month contribution towards your internet service cost
• A matched 401k program, helping you plan for your future
• A full menu of benefits, designed to support your well-being and career growth
• A dynamic and supportive work environment, with opportunities for professional development and advancement

Tiered Support Bonus System and FNOL Incentive Program

At arenaflex, we believe in recognizing and rewarding our employees' hard work and dedication. Our Tiered Support Bonus System and FNOL Incentive Program are designed to provide additional earning opportunities, based on individual and team performance. The bonus structure is as follows:

• Level 1: $105
• Level 2: $150
• Level 3: $205

The FNOL Incentive Program offers high-performers an opportunity to earn more per month, in addition to the tiered support bonus system. The incentive is calculated daily and paid on the 5th of the following month, with the potential to earn $10 per day for meeting set standards.

Work Environment and Remote Work Opportunity

This position is fully remote, allowing you to work from the comfort of your own home. You will be required to establish an appropriate work environment within your home, with arenaflex providing the necessary computer equipment. Our team operates 24/7/365, with multiple schedules to choose from, ensuring that you can find a schedule that suits your needs and lifestyle.

How to Apply

If you are a motivated and customer-focused individual, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role. Please note that we are unable to consider candidates residing outside of the United States, and applicants residing in certain states may be ineligible for employment at this time. Pre-employment drug screenings and criminal background checks are mandatory. arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

Conclusion

Join arenaflex as a Call Center Customer Service Representative - First Notice of Loss (FNOL) Specialist, and become part of a dynamic and supportive team. With our comprehensive benefits package, opportunities for professional development, and a commitment to work-life balance, we believe that arenaflex is the ideal place to grow your career. Apply now and take the first step towards an exciting and rewarding career with arenaflex.