Experienced Remote Customer Service Representative – Delivering Personalized Health Care Solutions with arenaflex

Introduction to arenaflex

At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We believe in empowering every individual who works with us, supporting our Heart At Work Behaviors™, and transforming our culture to innovate and deliver personalized, convenient, and affordable health care solutions.

Job Overview

We are seeking a dedicated and compassionate Remote Customer Service Representative to join our team at arenaflex. As a Member Service Representative, you will provide exceptional telephone assistance to our Medicaid members and providers, addressing a wide range of inquiries, including eligibility, provider changes, and requests for ID cards. Your goal will be to deliver an outstanding experience to our callers every time, leveraging your strong customer skills to succeed in this role.

Key Responsibilities

• Answering incoming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
• Utilizing high-speed internet connectivity with secure service via an ethernet cable (note: Wi-Fi is not permitted) to ensure seamless and secure operations.
• Participating in comprehensive training provided by arenaflex, which includes an initial 6-week training schedule from 8:30 AM to 5:00 PM EST, Monday through Friday.
• Adhering to production schedules from 8:30 AM to 5:00 PM EST, Monday through Friday, with the flexibility to commute to our office in Charleston, WV, if unable to work from home due to prolonged technical issues.

Qualifications

Essential Qualifications

• Must reside within 50 miles of Linthicum, MD, to ensure proximity for potential in-office requirements.
• Demonstrated ability to communicate effectively with members and providers, both orally and in written form.
• Capability to meet performance standards, attendance requirements, and call quality goals.
• Self-sufficiency and the ability to work from home with minimal supervision.
• High School Diploma or Equivalent required.

Preferred Qualifications

• Experience working remotely in a call center setting, with a proven track record of success.
• Familiarity with Medicaid and Medicare, with the ability to navigate complex health care systems.

Skills and Competencies

To excel in this role, you will need to possess excellent customer service skills, with the ability to empathize with members and providers. Strong communication and problem-solving skills are essential, along with the capacity to work in a fast-paced environment and adapt to changing situations. Proficiency in using computer systems and software applications is also required, with the ability to learn and navigate new technologies.

Career Growth and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have access to comprehensive training programs, designed to enhance your skills and knowledge. Our organization offers numerous opportunities for career advancement, with a focus on promoting from within. You will also have the chance to participate in free development courses, education assistance programs, and other initiatives aimed at supporting your professional and personal growth.

Work Environment and Company Culture

arenaflex prides itself on a culture that values diversity, equity, and inclusion. We strive to create a work environment that is supportive, collaborative, and empowering, where every employee feels valued and respected. Our Heart At Work Behaviors™ are at the core of everything we do, guiding our interactions with each other, our members, and our communities. As a remote employee, you will be an integral part of our team, connected through virtual channels and empowered to make a meaningful difference in the lives of our members and providers.

Compensation, Perks, and Benefits

arenaflex offers a competitive pay range of $17.00 to $31.30 per hour, depending on experience, education, geography, and other relevant factors. In addition to your compensation, you will enjoy a comprehensive benefits package, including medical, dental, and vision benefits, as well as eligibility to enroll in our 401(k) retirement savings plan and Employee Stock Purchase Plan. We also provide a fully-paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs. Our employees enjoy Paid Time Off (PTO) or vacation pay, paid holidays, and access to exclusive discounts and perks.

Conclusion

If you are a compassionate and customer-focused individual, passionate about delivering personalized health care solutions, we encourage you to apply for this exciting opportunity at arenaflex. As a Remote Customer Service Representative, you will play a vital role in transforming the health care experience for our members and providers. Join our team and become part of a culture that values heart, empathy, and excellence. Apply now to embark on a rewarding career journey with arenaflex, where you can make a meaningful difference and grow professionally and personally.