Experienced Customer Service Representative – Medicare Retiree Solution Expert for arenaflex, Delivering Compassionate and Innovative Support to Members

Introduction to arenaflex and Our Mission

At arenaflex, we are driven by a singular purpose: to bring heart to every moment of health care. This guiding principle inspires our commitment to delivering enhanced, human-centric health care solutions in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We believe in empowering every team member to play a transformative role in our culture, driving innovation, and delivering personalized, convenient, and affordable health care solutions.

Our Heart At Work Behaviors

arenaflex's Heart At Work Behaviors support our purpose and are the foundation of our work culture. We strive to create an environment where every employee feels empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. Our goal is to provide compassionate, innovative, and proactive customer service to our Medicare members, motivating positive change and collaboration whenever possible.

Position Summary

We are currently recruiting top talent for our PST time zone for Medicare Retiree Solution Customer Service Centers at arenaflex. As a Customer Service Representative, you will be the knowledgeable, trusted advocate for our members, requiring a high degree of adaptability, empathy, and patience. Your role will involve educating members on plan benefits, resolving inquiries with empathy, adhering to documentation standards, and ensuring every interaction meets high service expectations.

Key Responsibilities

• Educate plan benefits, answer questions, and resolve issues based on incoming telephone member contacts.
• Utilize compliant documentation standards to ensure accuracy and efficiency.
• Provide empathetic and member-centric service, exceeding our members' expectations as our standard.
• Ensure every member is shown respect, kindness, and that all questions are thoroughly answered and resolved.

Essential Qualifications

To be successful in this role, you should possess:

• Demonstrated ability to be empathetic and compassionate.
• Ability to apply patience in challenging situations.
• Adaptability to work in a fast-paced, dynamic environment.
• Basic computer, typing, and telephony skills.
• Equivalent military experience is also valued.

Preferred Qualifications

While not required, the following are preferred:

• Customer Service experience, which would be a significant asset in this role.
• A high school diploma, G.E.D., or equivalent experience, demonstrating your foundational knowledge and skills.

Skills and Competencies

Beyond the technical skills, we are looking for individuals who possess excellent communication and interpersonal skills, the ability to work in a team environment, and a strong commitment to delivering exceptional customer service. Your ability to remain calm under pressure, think critically, and solve problems creatively will be invaluable in this position.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in the growth and development of our employees. You will have access to numerous well-being programs, education assistance, free development courses, and opportunities to advance within the company. Our goal is to support your career aspirations while you contribute to our mission of delivering heart-centered health care.

Work Environment and Company Culture

arenaflex prides itself on a work environment that is inclusive, supportive, and empowering. Our company culture is built on the principles of respect, kindness, and a genuine commitment to the well-being of our employees and the communities we serve. You will be part of a team that values diversity, promotes equality, and fosters a sense of belonging among all members.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a non-negotiable hourly rate of $17.50. Beyond monetary compensation, you will enjoy a full range of medical, dental, and vision benefits, eligibility to enroll in our 401(k) retirement savings plan, an Employee Stock Purchase Plan, fully-paid term life insurance, short-term and long-term disability benefits, and numerous well-being programs. Additionally, you will have access to education assistance, free development courses, a store discount, and discount programs with participating partners. Our time-off policy includes Paid Time Off (PTO), vacation pay, and paid holidays throughout the calendar year, ensuring you have the balance you need to recharge and pursue your interests.

Conclusion and Call to Action

If you are a compassionate, innovative, and proactive individual looking to make a difference in the lives of others, we invite you to join arenaflex as a Customer Service Representative. This role is not just an opportunity to provide exceptional service; it is a chance to be part of a movement that is redefining health care. Apply now to embark on a fulfilling career journey with a company that truly puts its heart into caring for its colleagues, members, and communities. Together, let's bring heart to every moment of health care.